Station Agent

Grant Aviation, Inc.; Dillingham (AK); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Life insurance & AD&D

Paid time off

Flight benefits

401(k)

Employee assistance

HSA

Voluntary life & AD&D

Disability coverage (voluntary)

Voluntary accident/critical illness

Job summary

Grant Aviation in Alaska seeks a Station Agent to support ramp and customer service operations. You will meet and unload aircraft, handle baggage and freight, load and board aircraft, and assist passengers, ensuring smooth operations across scheduling and reservations.

The role requires strong communication, safety awareness, and the ability to work in a fast-paced environment with regulatory compliance in mind. Equal opportunity employer.

Qualifications

• Excellent communication and interpersonal skills are required.
• Self-motivated and solution oriented to anticipate needs in a fast-paced environment.
• Able to learn and operate a computerized reservation system.

Responsibilities

• Carry out all functions of Ramp and Customer Service Agent positions.
• Meet and unload aircraft.
• Process and secure passenger luggage and freight.
• Load and board aircraft.
• Assist passengers with special needs.
• Manage flight schedules, routings, passenger and freight loading, and reservation operations.
• Manage accounting, dispatch, and safety reporting activities.
• Carry out daily operations of the station, including opening and closing.

Skills

Excellent communication

Interpersonal skills

Self-motivated

Education

High school diploma or equivalent

Tools

Reservation system

Regulatory compliance knowledge

Job description

Grant Aviation is an Alaskan regional air carrier serving rural Alaska since 1971. With bases in Bethel, Emmonak, Dillingham, King Salmon, Cold Bay, Dutch Harbor, Kenai, and Anchorage, Grant Aviation provides scheduled air transport of passengers, cargo, and mail, as well as air ambulance and charter service. Grant Aviation employs approximately 400 people.

We believe that air travel isn't a luxury - it's a necessity - and we are committed to creating a safe, friendly, and reliable experience for all our customers.

Our company is built upon respect for our customers, employees, and communities, and we constantly work to improve our operations to ensure smooth travel and enjoyable experiences. We are professional, while staying true to our Alaskan roots and commitment to the personal touch.

POSITION: Station Agent

Do you desire to:

• Carry out all functions of Ramp and Customer Service Agent positions.
• Meet and unload aircraft.
• Process and secure passenger luggage and freight.
• Load and board aircraft.
• Assist passengers with special needs.
• Manage flight schedules, routings, passenger and freight loading, and reservation operations.
• Manage accounting, dispatch, and safety reporting activities.
• Carry out daily operations of the station, including opening and closing.
• Carry oneself with integrity, professionalism, and resourcefulness always.
• May be assigned to perform duties in a varying capacity, at the direction of management to ensure customer satisfaction.

You ideally possess:

• High school diploma or equivalent.
• Must be at least 25 years of age.
• Valid Alaska driver's license.
• Able to pass a 10-year background check and to work in the US.
• Subject to the 12-month training requirements for hazmat.
• Have excellent communication and interpersonal skills.
• Must be able to lift 70 lbs.
• Self-motivated and solution oriented to anticipate the needs of others in a fast-paced environment.
• Able to learn and operate a computerized reservation system.
• Able to perform tasks within parameters specified by various regulatory agencies.

Your Perks:

• Medical, dental, and vision.
• Company-paid life insurance and AD&D.
• PTO and paid holidays.
• Flight benefits.
• 401(k) program.
• Employee assistance program.
• HSA for qualified plans.
• Voluntary life insurance and AD&D.
• Voluntary short- and long-term disability.
• Voluntary accident, critical illness, and hospital indemnity.

Grant Aviation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates seeking reasonable accommodation in the recruitment or employment processes should contact Human Resources at: [e-mail].

Candidates may be subject to pre-employment background checks and drug testing as a condition of employment.