Statewide Program Manager 1

State of Louisiana; Baton Rouge (LA); On-site; USD 65,000 - 95,000; Full time

Job summary

Louisiana Department of Health is seeking a statewide Civil Rights Complaint Program Manager to lead the centralized program, oversee investigations, and coordinate compliance for SNAP, Medicaid, and other federally funded programs. The role requires directing operations and ensuring equitable access and fairness across LDH programs.

Applicants should have substantial experience in managing administrative or public sector programs, with a focus on civil rights and compliance.

Qualifications

• Plans, develops, implements, administers, and evaluates the Department’s centralized statewide Civil Rights Complaint Program.
• Administers the civil rights complaint process for SNAP, Economic Stability (Independence) Programs, Medicaid, and other federally funded programs.
• Receives, reviews, and coordinates the processing of federal and state-level civil rights complaints.
• Provides guidance and support throughout civil rights complaint investigations to ensure matters are appropriately addressed.
• Coordinates civil rights compliance activities for Department-administered programs receiving federal financial assistance.
• Monitors program operations and processes to promote compliance with applicable federal and state civil rights requirements.
• Collaborates with Department programs and stakeholders on civil rights complaint administration, compliance matters, and other assigned program activities.

Responsibilities

• Plans, develops, implements, administers, and evaluates the Department’s centralized statewide Civil Rights Complaint Program.
• administers the civil rights complaint process for SNAP, Medicaid, and other federally funded programs.
• Receives, reviews, and coordinates processing of complaints.
• Provides guidance during investigations to ensure proper resolution.
• coordinates compliance activities for federal funds in Department programs.

Skills

Program management

Public sector experience

Civil rights compliance

Policy development

Education

Bachelor’s degree

Advanced degree or JD

Tools

SSA background process

Job description

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Join our team as the statewide Civil Rights Complaint Program Manager and play a vital role in promoting fairness, compliance, and equal access across Department programs. Lead the development and administration of a centralized civil rights complaint program, support investigations, and coordinate compliance efforts for SNAP, Medicaid, and other federally funded programs. If you’re passionate about civil rights, problem-solving, and making a meaningful impact statewide, we encourage you to apply!

• Seven years of experience in developing, managing, or evaluating administrative programs, operational programs, or special projects or initiatives within a public or private sector organization; OR
• Six years of full-time experience in any field plus four years of experience in developing, managing, or evaluating administrative programs, operational programs, or special projects or initiatives within a public or private sector organization; OR
• A bachelor’s degree plus four years of experience in developing, managing, or evaluating administrative programs, operational programs, or special projects or initiatives within a public or private sector organization; OR
• An advanced degree, or a Juris Doctorate, plus three years of experience in developing, managing, or evaluating administrative programs, operational programs, or special projects or initiatives within a public or private sector organization.
• EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

• Plans, develops, implements, administers, and evaluates the Department’s centralized statewide Civil Rights Complaint Program.
• Administers the civil rights complaint process for SNAP, Economic Stability (Independence) Programs, Medicaid, and other federally funded programs.
• Receives, reviews, and coordinates the processing of federal and state-level civil rights complaints.
• Provides guidance and support throughout civil rights complaint investigations to ensure matters are appropriately addressed.
• Coordinates civil rights compliance activities for Department-administered programs receiving federal financial assistance.
• Monitors program operations and processes to promote compliance with applicable federal and state civil rights requirements.
• Collaborates with Department programs and stakeholders on civil rights complaint administration, compliance matters, and other assigned program activities.

Position-Specific Details:

Location: Disability Determination Services / Legal / East Baton Rouge Parish

Appointment Type: This position may be filled as a Probationary appointment, Promotional, or Job appointment (temporary appointment that may last up to 48 months)

Cost Center: 3071070203

Position Number(s): 50698881

Individuals selected for positions with the Disability Determination Service (DDS) will go through a complete federal background investigation. A suitability determination by the Social Security Administration is necessary to determine whether an employee can be issued credentials in order to have access to Social Security disability data, records, and systems. Your conditional job offer and access to Social Security Administration's (SSA's) systems, data, information, and/or premises are contingent upon you passing the SSA suitability process. Note: This covers the preliminary screening (pre-screen) and the final background adjudication stage of the suitability process.

For information on how to check your application status and understand status updates, please click HERE.

Contact Information:

Paul Tran

[e-mail]

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821225-342-6477

This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.

LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

Information on the Louisiana Works, Louisiana Rehabilitation Services is available here.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.