Statewide EUC Manager – Enterprise Imaging

State of Louisiana; Baton Rouge (LA); On-site; USD 75,000 - 95,000; Full time

Job summary

The State of Louisiana's Division of Administration/OTS is seeking a senior IT administrator for End User Computing. The role oversees centralized EUC services, service management, and hardware/software inventory across statewide agencies.

You will lead a team, coordinate with vendors, and drive automation to improve incident response, security, and device configuration management while ensuring compliance with SLAs and agency requirements.

Qualifications

• Seven years of information technology or administrative services experience.
• Six years of full-time work experience in any field plus five years in IT/administrative services.
• An associate’s degree in information technology plus five years in IT/administrative services.
• A bachelor’s degree plus five years in IT/administrative services.
• A bachelor’s degree with 24 semester hours in IT/CS/engineering/math/business analytics plus four years in IT/administrative services.
• A master’s degree plus four years in IT/administrative services.

Responsibilities

• Manages a team of centrally located technical support and management consultant personnel and activities of the OTS Systems administration unit by assigning tasks and monitoring various daily operating functions.
• Oversees the performance of third party support activities and all EUC functions including problem determination, root cause analysis and resolution to ensure ongoing problems are resolved and defined Service Levels are being met.
• Assists with administration and configuration of Service Management systems, Active Directory, endpoint security, endpoint configuration management systems, print server management, software inventory and hardware inventory.
• Coordinates escalation of incidents and other interaction with higher-level technical support staff.

Skills

Supervisory experience

Education

Associate’s degree in information technology

Bachelor’s degree in information technology or related field

Master’s degree in information technology or related field

24 semester hours in information technology, computer science, engineering, mathematics, or business analytics

Job description

The State of Louisiana's Division of Administration/OTS is seeking a senior IT administrator for End User Computing. The role oversees centralized EUC services, service management, and hardware/software inventory across statewide agencies.

You will lead a team, coordinate with vendors, and drive automation to improve incident response, security, and device configuration management while ensuring compliance with SLAs and agency requirements.