Statewide Call Center Counselor - Child Welfare

Illinois Department of Children & Family Services; East St. Louis (IL); Hybrid; USD 72,000 - 104,000; Full time

Benefits offered by this job

Pension Program

Health insurance

Flexible work schedules

13 paid holidays annually

12 weeks paid parental leave

Job summary

Illinois Department of Children and Family Services seeks a State Central Register Call Center Worker to provide statewide toll-free intake coverage for reports of child abuse and neglect. The role involves high-stakes decision-making, information gathering, and generating initial and subsequent reports to safeguard children.

The position operates with a hybrid schedule requiring periodic HQ presence; applicable benefits include pension, health/dental/vision coverage, and paid time off.

Qualifications

• Master's degree in social work or related field with relevant casework experience.
• Bachelor's degree in social work with one year of related case management experience.
• Bachelor's degree in a related human service field with two years of related casework/case management experience.

Responsibilities

• Provide statewide telephone coverage for reporting alleged child abuse/neglect.
• Assess intake information and make high-responsibility screening decisions.
• Gather information for initial and subsequent reports related to child welfare services.

Skills

Bilingual

Education

Master's degree in social work

Bachelor's degree in social work

Bachelor's degree in related human service field with 2 years of related experience

Job description

Illinois Department of Children and Family Services seeks a State Central Register Call Center Worker to provide statewide toll-free intake coverage for reports of child abuse and neglect. The role involves high-stakes decision-making, information gathering, and generating initial and subsequent reports to safeguard children.

The position operates with a hybrid schedule requiring periodic HQ presence; applicable benefits include pension, health/dental/vision coverage, and paid time off.