State Child Welfare Call Center Specialist

Illinois Department of Children and Family Services; Springfield (IL); Hybrid; USD 72,000 - 104,000; Full time

Job summary

Illinois Department of Children and Family Services in Springfield, IL seeks a State Central Register Call Center Worker to provide statewide toll-free call coverage, screen and route reports of alleged child abuse/neglect, and gather information for initial and subsequent reports.

This salaried position requires strong organizational and communication skills, and offers a hybrid schedule with occasional in-person work at 2200 Churchill Rd, Springfield, IL 62702; typical hours are Mon-Fri

Responsibilities

• Serves as State Central Register Call Center Worker
• Provides telephone counseling or referral services for crisis situations; maintains statewide resources for referrals
• Ensures all alleged reports of child abuse/neglect are entered into the computer terminal
• Monitors incoming written reports for CPS units
• Performs other duties within the scope of enumerated responsibilities

Job description

Illinois Department of Children and Family Services in Springfield, IL seeks a State Central Register Call Center Worker to provide statewide toll-free call coverage, screen and route reports of alleged child abuse/neglect, and gather information for initial and subsequent reports.

This salaried position requires strong organizational and communication skills, and offers a hybrid schedule with occasional in-person work at 2200 Churchill Rd, Springfield, IL 62702; typical hours are Mon-Fri