Child Welfare Call Center Specialist (Hybrid)

Illinoiscomptroller; Springfield (IL); Hybrid; USD 72,000 - 104,000; Full time

Job summary

Illinois Department of Children and Family Services is seeking a State Central Register Call Center Worker to provide statewide telephone coverage for reporting alleged child abuse and neglect. You will diagnose and evaluate reports, complete initial oral and subsequent reports, and coordinate referrals to CPS units.

The role requires strong organizational and communication skills, and offers a competitive compensation plan, excellent benefits, and a pension program.

Qualifications

• Master's degree in social work or related field with 1 year of directly related casework/case management experience.
• Bachelor's degree in social work with 1 year of related experience.
• Bachelor's degree in a related human service field with 2 years of related experience.

Responsibilities

• Serve as State Central Register Call Center Worker.
• Provide telephone counseling or referral services for crisis situations.
• Enter all alleged child abuse/neglect reports into the system.
• Monitor incoming written CPS reports for units.
• Perform other duties within the scope of essential functions.

Education

Master's degree in social work

Master's degree in related human service field

Bachelor's degree in social work

Bachelor's degree in related human service field

Job description

Illinois Department of Children and Family Services is seeking a State Central Register Call Center Worker to provide statewide telephone coverage for reporting alleged child abuse and neglect. You will diagnose and evaluate reports, complete initial oral and subsequent reports, and coordinate referrals to CPS units.

The role requires strong organizational and communication skills, and offers a competitive compensation plan, excellent benefits, and a pension program.