State Service Officer II

State of Nebraska; Lincoln (NE); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off

Retirement plan

Professional development opportunities

Job summary

State of Nebraska in Lincoln, NE seeks a State Service Officer II to advise and represent veterans and their dependents in presenting their claims for benefits to the VA. Under supervision, you will learn to handle a developing case load and assist in filing claims and appeals.

Responsibilities include preparing for hearings, directing evidence gathering, and counseling clients on available benefits. Competitive pay and benefits accompany the role.

Qualifications

• High school education plus veteran with honorable discharge and resident of Nebraska for one year prior to appointment.
• Must have served in the armed forces of the United States according to State Statute 80-410.

Responsibilities

• Advise and represent veterans and their dependents in presenting claims for VA benefits.
• Direct the preparation of appeals on under-evaluated and denied cases.
• Conduct hearings on veterans’ benefits before appropriate agencies.
• Advise service officers of evidence needed to develop, process or reopen claims.
• Counsel veterans and dependents in filing and pursuing benefits.

Skills

Interviewing techniques

Communication

Case management

Education

High school diploma

Job description

The work we do matters!

Hiring Agency:

Veterans Affairs - Agency 28

Location:

Lincoln, NE

Hiring Rate:

$22.502

Job Posting:

JR2026-00029921 State Service Officer II (Open)

Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):

Job Description:

Under immediate to general supervision, you will learn to advise and represent veterans and their dependents in presenting their claims for benefits to the U.S. Department of Veterans Affairs (V.A.); perform related administrative work as required.

Examples Of Work:

• Direct and conduct evaluations of ratings on veterans’ claims to determine validity.
• Completes progressively increasing case load as assigned by agency management.
• Direct the preparation of appeals on under-evaluated and denied cases.
• Conduct hearings on veterans’ benefits before appropriate agencies.
• Advise post and county service officers of evidence needed to develop, process or reopen to increase a veterans’ claim.
• Direct and engage in the counseling of veterans and dependents of available benefits and assists them in filing claims.
• Originate and answer correspondence.
• Plan and participate in public relations activities and educational events.

Requirements/Qualifications:

Minimum Qualifications: High school education plus veteran with honorable discharge and resident of Nebraska for one year prior to appointment.

Legal Requirements: State Statute 80-410 requires all state service officers to have served in the armed forces of the United States during dates set forth in section 80-401.01, to have been discharged or otherwise separated with a characterization of honorable from active duty service and have been a bona fide resident of the State of Nebraska continuously for at least one year immediately prior to assuming a position.

Knowledge, Skills, and Abilities:

Knowledge of: Federal and State policies and regulations concerning Veterans.

Ability to: complete progressively increasing case load meeting agency standards for thoroughness and accuracy; obtain facts through interviewing techniques, correspondence, and research; represent clients at hearings or other forums.

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.