Field State Veterans Service Officer

South Dakota AG; Sioux Falls (SD); On-site; USD 32,000 - 34,000; Full time

Job summary

The Field Veteran Service Officer (FVSO) at the South Dakota Department of Veterans Affairs serves as a critical liaison to county and tribal VSOs within an assigned region. This role provides training, continuing education, and ongoing support to VSOs while assisting veterans and families in filing state and federal benefit claims.

The FVSO conducts client interviews in person, by phone, and via email; reviews and files claims, manages a caseload, and participates in outreach and training

Qualifications

• Knowledge of VA and State of South Dakota veteran benefit programs.
• Ability to read, interpret, and apply VA, state, and federal laws and regulations.
• Ability to build strong working relationships with veterans, families, VSOs, and community partners.
• Strong organizational and time management skills.
• Proficiency with electronic record systems and standard office technology.

Responsibilities

• Conduct client interviews in person, by phone, and via email.
• Review, verify, and submit claims filed by county and tribal VSOs.
• Manage a diverse caseload, ensuring timely follow-up and high-quality service.
• Participate in outreach events, training sessions, and community engagement efforts.
• Maintain and update records within electronic databases accurately and efficiently.
• Travel within the region as required.

Skills

VA benefits knowledge

Regulations interpretation

Relationship building

Organizational skills

Electronic records proficiency

Liaison with VSOs

VSO training

Veteran interviews

Claims review

Case management

Outreach

Records maintenance

Travel

Communication skills

Attention to detail

Diversity sensitivity

Driver's license

Tools

None

Job description

Job ID: 38228

Agency: Department of Veterans Affairs

Location: Sioux Falls

Salary: $23.56 to 25.02 depending on experience

Pay Grade: GH

Closing Date: 11/05/26

This is a full-time position with the Department of Veterans Affairs. For more information, please visit https://vetaffairs.sd.gov/

The Field Veteran Service Officer (FVSO) is a vital member of the South Dakota Department of Veterans Affairs, serving as a liaison to county and tribal Veteran Service Officers (VSOs) within an assigned region. This position provides training, continuing education, and ongoing support to county and tribal VSOs while also assisting veterans and their families in filing claims for state and federal benefits.

The individual in this position conducts client interviews in person, by phone, and via email; reviews and files claims for county and tribal VSOs; manages a caseload of veterans; participates in outreach and training activities; and maintains accurate and up to date electronic records.

Travel is required within assigned region.

Knowledge Of

• knowledge of VA and State of South Dakota veteran benefit programs.
• ability to read, interpret, and apply VA, state, and federal laws and regulations.
• ability to build strong working relationships with veterans, families, VSOs, and community partners.
• strong organizational and time management skills.
• proficiency with electronic record systems and standard office technology.

Skill To

• serve as the primary liaison to county and tribal VSOs within the assigned region.
• provide guidance, training, and continuing education to enhance VSO effectiveness.
• interview veterans and families to assess needs and assist in preparing state and federal benefit claims.
• review, verify, and submit claims filed by county and tribal VSOs.
• manage a diverse caseload, ensuring timely follow-up and high-quality service.
• participate in outreach events, training sessions, and community engagement efforts.
• maintain and update records within electronic databases accurately and efficiently.
• travel within the region as required.

Ability To

• excellent written and verbal communication skills.
• strong attention to detail and a commitment to exceptional customer service.
• work with individuals from diverse backgrounds.
• a valid South Dakota driver’s license and the ability to maintain it.

APPLICANTS MUST MEET THE FOLLOWING REQUIREMENT TO BE CONSIDERED.

Requirement: 33A-2-1. Veteran defined.

Benefits

• For the purposes of all statutes relating to rights, privileges, ceremonial recognition, exemptions, and benefits (except a state bonus) of veterans and their dependents, the term, veteran, means any person who: Has served the full obligation for active duty, reserve, or National Guard service in the military, or received an early discharge for a medical condition, hardship, reduction in force, or at the convenience of the military; and Has been separated or discharged from such service honorably or under honorable conditions.

Therefore, applicants for this position must submit a copy of their DD214 discharge papers with their application.

This position is eligible for Veterans’ Preference per ARSD 55:10:02:08.

Successful applicant(s) will be required to undergo a background investigation. An arrest/conviction record will not necessarily bar employment.

The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.

The State of South Dakota offers $0 premium employee health insurance option plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. You can view our benefits information here.

This position is a member of Class A retirement under SDRS.

South Dakota Bureau of Human Resources

Telephone: [phone] Email: [e-mail]

http://bhr.sd.gov/workforus

'An Equal Opportunity Employer'