VETERANS SERVICE OFFICER

State of New Hampshire

New Hampshire

On-site

USD 31,000 - 41,000

Full time

31 hours ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Health benefits

Dental plan

Flexible spending accounts

Job summary

State of New Hampshire is seeking a Veterans Service Officer in the Concord/Portsmouth area. The role involves client advocacy for veterans and families, interviewing and advising on benefits across federal, state, and local laws.

It requires the ability to travel to site locations and to obtain necessary clearances. The position includes a total compensation package with attractive benefits and requires an Associate's degree with 2 years of relevant experience (or equivalent).

Qualifications

Associate's degree and 2 years of experience OR equivalent combination of 4 years of education and experience after high school.
Valid driver’s license or access to transportation.
Complete a State Police records check required.
Ability to travel to designated work sites, training, and outreach activities.

Responsibilities

Represents DVS during scheduled, in-person intake appointments at sites within agency areas.
Interviews, advises, counsels clients to determine needs and suitable solutions.
Prepares claim forms, researches records, and presents briefs; provides referral services.
Reviews adjudications to ensure clients received full entitlement.
Develops claim evidence, consults medical/legal resources, advocates for client interests.
Testifies and advocates at formal boards to obtain previously denied benefits.
Maintains and manages client case files and data for accountability.
Recommends changes in methods based on law and procedure changes; completes annual training.

Skills

Driver's license

Education

Associate's degree and 2 years of experience OR equivalent

Job description

State of New Hampshire Job Posting

Department of Military Affairs and Veterans Services

Division of Veterans Services

Concord/Portsmouth Areas

VETERANS SERVICE OFFICER

Position #19366

$22.50/hour - $30.02/hour

37.5-Hour Basic Work Week

See total compensation information at the bottom of announcement.

The State of New Hampshire, Department of Military Affairs and Veterans Services has a full-time vacancy for Veterans Service Officer.

Summary:

To provide client advocacy support by interviewing, advising and assisting veterans, their spouses and/or survivors in presenting claims for the complete range of benefits to which they might be entitled under federal, state and local laws for the Division of Veterans Services (DVS).

YOUR EXPERIENCE COUNTS:

Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

MINIMUM QUALIFICATIONS:

Education/Experience:

Associate's degree and 2 years of experience OR equivalent combination of 4 years of education and experience after completion of high school. Education and experience must be in case work, social work, human resources, interviewing, investigations, or related field.

License/Certification:

Valid driver’s license or access to transportation

Other Requirements:

Successfully complete a State Police records check
Ability to travel to designated work sites, training, and outreach activities

Trainee Option: Not Applicable

PREFERRED QUALIFICATIONS:

Appointment consideration shall be given to qualified eligible veterans
Experience working with the Department of Veterans Affairs, Veterans Benefits Administration
Knowledge of federal and state laws, administrative rules, and government regulations as applicable to client advocacy, claims development and benefit eligibility determination
Experience providing customer service with the public and interacting with veterans, and surviving family members
Experience in handling public speaking, complex claims and sensitive situations

AFTER-HIRE REQUIREMENTS:

Possession and maintenance of U.S. Department of Veterans Affairs accreditation within the first six months of employment and be eligible for renewal as a condition of employment
Must pass a National Agency Check (NAC) to obtain a Personal Identity Verification (PIV) credential used in the performance of assigned work duties within 12 months of hire and be eligible for renewal as a condition of employment

CAREER ADVANCEMENT OPPORTUNITIES:

In-Band Advancement Available: Yes No

Criteria: None

Broad Group Level Advancement Available: Yes No

Criteria: None

DISCLAIMERS:

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

Responsibilities:

Represents DVS during scheduled, in-person, intake appointments, at sites located within agency assigned areas and to local, state and federal government officials, to obtain benefits for veteran clients.
Interviews, advises, informs, and counsels clients to determine needs and appropriate solutions. Maintains and advises on a diverse caseload of claims while managing competing claim and appeal deadlines, navigating sensitive situations, and ensuring compliance with evolving federal and state regulations.
Prepares claim forms, researches records, requests hearings, and presents briefs. Provides referral services to other caregivers.
Reviews results of government agency adjudications to determine that clients have received full entitlement.
Reviews and develops claim evidence, consults with medical and legal resources, formulates approaches to a variety of claims, advocates for client interests and drafts appeal documentation for denied claims before the Board of Veterans Appeals and military discharge review.
Testifies and advocates at formal quasi-legal boards of the Department of Veterans Affairs and/or Board of Veterans Appeals to present client contentions to obtain previously denied benefits.
Maintains and manages client case files, records case notes, and compiles case data for agency use to support effective case management and ensure accountability of agency functions.
Recommends changes in work methods and procedures based on changes in law and procedure from the Department of Veterans Affairs through ongoing review, interpretation, and application of legislative, regulatory, and administrative rules changes. Completes annual training to ensure knowledge of updates to laws, procedures, and best practices.

For further information please contact Cheri Fitzgerald, Human Resources: cheri.r.fitzgerald@dmavs.nh.gov or 603-227-1527.

TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including:

HMO or POS Medical and Prescription Drug Benefits

The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated.

See this link for details on State-paid health benefits:

https://www.das.nh.gov/hr/benefits.aspx

Value of State's share of Employee's Retirement: 12.87% of pay

Other Benefits: