State Park Night Audit Lead & Front Desk Supervisor

State of Tennessee; Chapel Hill (TN); On-site; USD 32,000 - 39,000; Full time

Job summary

The State of Tennessee is seeking a TSP Lead Night Clerk at Henry Horton State Park Lodge in Marshall County, TN. This full-time role oversees the night desk, trains staff, and handles audits and guest service tasks during the third shift.

Responsibilities include front office operations, reservations, and ensuring accurate records, while providing troubleshooting support to guests and supervising nightly procedures. A high school diploma with relevant experience is required.

Qualifications

• Education equivalent to graduation from a standard high school and two years of experience in customer service or guest relations.
• One year of qualifying full-time customer service or guest relations experience may be substituted for the required education on a year-for-year basis.

Responsibilities

• Responsible for training Tennessee State Parks Night Clerk staff on administrative duties and processes required to complete the night audit.
• Audits and maintains comprehensive records by compiling, coding, categorizing, calculating, and tabulating information or data to ensure accuracy and completeness.
• Uses computers and computer systems to enter, process, and evaluate, all night audit information.
• Communicates effectively with peers and supervisors on a daily basis regarding the accuracy of procedures and records.
• Handles front office operations, which include taking reservations, answering phone calls, and accurately recording messages. Also responsible for creating documents or forms, filing documents, and performing other related tasks.
• Verifies and inputs employee tips, reviews group contracts against actual room and event details to ensure everything is correct prior to guest departures.
• Performs physical activities related to the maintenance of the hotel lobby such as cleaning public areas, managing gift shop inventory, moderate to heavy lifting, walking, stooping, standing, sitting, typing, and handling of materials.
• Provides customer service and troubleshooting to guests regarding various issue related to their stay.

Skills

Mathematics

Complex Problem Solving

Writing

Management of Financial Resources

Reading Comprehension

Education

High school diploma

2 years customer service experience

Tools

Computer

Cash Register

Reservation Systems

Property Management Systems

Telephone

Job description

The State of Tennessee is seeking a TSP Lead Night Clerk at Henry Horton State Park Lodge in Marshall County, TN. This full-time role oversees the night desk, trains staff, and handles audits and guest service tasks during the third shift.

Responsibilities include front office operations, reservations, and ensuring accurate records, while providing troubleshooting support to guests and supervising nightly procedures. A high school diploma with relevant experience is required.