Night Audit

Legacy Ventures; Gatlinburg (TN); Sur place; USD 19 000 - 30 000; Plein temps

Résumé du poste

Legacy Ventures is seeking a Night Auditor for our Gatlinburg property. The role covers overnight hotel operations, processing night audit reports, and balancing daily transactions to ensure accuracy and security.

Responsibilities include providing courteous guest service, maintaining knowledge of hotel systems (PMS, PBX), and handling reservations with upselling opportunities. The position is full-time and on-site in Gatlinburg, TN.

Qualifications

• Guest service skills and ability to handle guest inquiries.
• Familiarity with hotel systems (PMS, PBX) and safety protocols.
• Ability to balance daily transactions and cash handling.
• Upsell room sales and reservations.

Responsabilités

• Oversee overnight hotel operations and night audit processes.
• Balance daily transactions and prepare audit reports.
• Respond to guest needs and monitor inquiries and emergencies.
• Assist with reservations and room sales.
• Maintain confidentiality and professional conduct overnight.
• Uphold safety and cleanliness of the night shift environment.

Connaissances

Customer service

Hotel systems knowledge

Cash handling

Upselling

Outils

PMS

PBX

Key locks

Fire alarm protocols

Description du poste

Job Details

Job Location: Holiday Inn Express Gatlinburg (LHP GAT1) - Gatlinburg, TN 37738, Position Type: Full Time, Job Category: Hospitality - Hotel,

Company Overview

We have built our company one person at a time. We understand that our team members are the key to our success. Our superior results begin by hiring and training good people and continue by supporting and retaining them. We build cohesive teams and promote opportunities for growth, development and leadership.

Summary

The Night Auditor oversees overnight hotel operations, processes night audit reports, balances daily transactions, and responds to guest needs. This role performs clerical tasks, basic accounting, and ensures a safe, professional environment during third shift hours.

Qualifications

• Process night audit reports and balance daily hotel operations in a timely and accurate manner.
• Deliver prompt, courteous service to guests.
• Maintain complete knowledge of hotel systems, including PMS, PBX, key locks, and fire alarm protocols.
• Monitor guest accounts, review credit activity, and take necessary action.
• Adhere to cash handling policies and procedures
• Respond to guest inquiries and emergencies; assist with reservations and room sales, including upselling.
• Complete all tasks outlined in the night shift checklist.
• Maintain a clean, professional appearance and organized work area.
• Stay informed about the hotel’s surrounding area to assist guests.
• Ensure guest confidentiality and handle sensitive information discreetly.
• Foster a positive and professional environment with guests and team members.