Overnight Hotel Manager: Lead Night Audit & Guest Care

HM alpha Hotels & Resorts; Nashville (TN); Sur place; USD 54 000 - 66 000; Plein temps

Avantages offerts par ce poste

Health benefits

Employee hotel discounts

401(k) with match

Disability & life insurance

Employee Assistance Program

Free parking

Résumé du poste

HM Alpha Hotels & Resorts in Nashville is seeking a Night Manager to oversee overnight hotel operations, ensure guest satisfaction, and uphold brand standards. As the Manager on Duty, you will supervise Night Auditors and the Front Office team, run nightly financial reconciliation, handle guest concerns, and communicate updates to morning management.

Requirements include at least 1 year in Front Office/Night Audit, strong leadership, high school diploma, and willingness to work overnights,

Qualifications

• Minimum 1 year in Front Office, Night Audit, or related hospitality role.
• Previous supervisory or leadership experience preferred.
• Strong understanding of Front Office operations and hotel financial procedures.
• Ability to work overnight shifts independently.
• Flexibility to work weekends and holidays.

Responsabilités

• Oversee overnight hotel operations as Manager on Duty, ensuring a safe, secure, and welcoming environment.
• Supervise, support, and provide guidance to Night Auditors and overnight Front Office team members.
• Oversee Night Audit procedures, including daily financial reconciliation, reporting, and accuracy of hotel transactions.
• Respond to guest needs, concerns, and service recovery opportunities while maintaining exceptional service standards.
• Conduct overnight property walks, address operational concerns, and communicate important updates to the morning management team.

Connaissances

Leadership

Front Office ops

Night Audit

Staff supervision

Guest services

Operations management

Formation

High school diploma

Hospitality coursework

Description du poste

HM Alpha Hotels & Resorts in Nashville is seeking a Night Manager to oversee overnight hotel operations, ensure guest satisfaction, and uphold brand standards. As the Manager on Duty, you will supervise Night Auditors and the Front Office team, run nightly financial reconciliation, handle guest concerns, and communicate updates to morning management.

Requirements include at least 1 year in Front Office/Night Audit, strong leadership, high school diploma, and willingness to work overnights,