TENNESSEE STATE PARKS LEAD NIGHT CLERK - 11052026-82499

State of Tennessee; Chapel Hill (TN); On-site; USD 32,000 - 39,000; Full time

Job summary

The State of Tennessee is seeking a TSP Lead Night Clerk at Henry Horton State Park Lodge in Marshall County, TN. This full-time role oversees the night desk, trains staff, and handles audits and guest service tasks during the third shift.

Responsibilities include front office operations, reservations, and ensuring accurate records, while providing troubleshooting support to guests and supervising nightly procedures. A high school diploma with relevant experience is required.

Qualifications

• Education equivalent to graduation from a standard high school and two years of experience in customer service or guest relations.
• One year of qualifying full-time customer service or guest relations experience may be substituted for the required education on a year-for-year basis.

Responsibilities

• Responsible for training Tennessee State Parks Night Clerk staff on administrative duties and processes required to complete the night audit.
• Audits and maintains comprehensive records by compiling, coding, categorizing, calculating, and tabulating information or data to ensure accuracy and completeness.
• Uses computers and computer systems to enter, process, and evaluate, all night audit information.
• Communicates effectively with peers and supervisors on a daily basis regarding the accuracy of procedures and records.
• Handles front office operations, which include taking reservations, answering phone calls, and accurately recording messages. Also responsible for creating documents or forms, filing documents, and performing other related tasks.
• Verifies and inputs employee tips, reviews group contracts against actual room and event details to ensure everything is correct prior to guest departures.
• Performs physical activities related to the maintenance of the hotel lobby such as cleaning public areas, managing gift shop inventory, moderate to heavy lifting, walking, stooping, standing, sitting, typing, and handling of materials.
• Provides customer service and troubleshooting to guests regarding various issue related to their stay.

Skills

Mathematics

Complex Problem Solving

Writing

Management of Financial Resources

Reading Comprehension

Education

High school diploma

2 years customer service experience

Tools

Computer

Cash Register

Reservation Systems

Property Management Systems

Telephone

Job description

State of Tennessee Job Information

Opening Date/Time 11/05/2026 12:00AM Central Time

Job Information

Opening Date/Time 11/05/2026 12:00AM Central Time

Closing Date/Time 11/18/2026 11:59PM Central Time

Salary (Monthly) $2,925.00

Salary (Annually) $35,100.00

Job Type Full-Time

City, State Location Chapel Hill, TN

Department Environment and Conservation

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF ENVIRONMENT & CONSERVATION, MARSHALL COUNTY

This position is located at Henry Horton State Park Lodge in Marshall County.

Qualifications

Education equivalent to graduation from a standard high school and two years of experience in customer service or guest relations.

One year of qualifying full-time customer service or guest relations experience may be substituted for the required education on a year-for-year basis.

Overview

A TSP Lead Night Clerk is responsible for training staff, managing the front desk at a hotel during the third shift and performing administrative tasks.

Responsibilities

• Responsible for training Tennessee State Parks Night Clerk staff on administrative duties and processes required to complete the night audit.
• Audits and maintains comprehensive records by compiling, coding, categorizing, calculating, and tabulating information or data to ensure accuracy and completeness.
• Uses computers and computer systems to enter, process, and evaluate, all night audit information.
• Communicates effectively with peers and supervisors on a daily basis regarding the accuracy of procedures and records.
• Handles front office operations, which include taking reservations, answering phone calls, and accurately recording messages. Also responsible for creating documents or forms, filing documents, and performing other related tasks.
• Verifies and inputs employee tips, reviews group contracts against actual room and event details to ensure everything is correct prior to guest departures.
• Performs physical activities related to the maintenance of the hotel lobby such as cleaning public areas, managing gift shop inventory, moderate to heavy lifting, walking, stooping, standing, sitting, typing, and handling of materials.
• Provides customer service and troubleshooting to guests regarding various issue related to their stay.

Competencies (KSA's)

Competencies

• Interpersonal Savvy
• Manages Conflict
• Customer Focus
• Decisions Quality
• Instills Trust

Knowledges

• Customer and Personal Service
• Clerical
• Communications and Media
• Information Technology

Skills

• Mathematics
• Complex Problem Solving
• Writing
• Management of Financial Resources
• Reading Comprehension

Abilities

• Number Facility
• Mathematical Reasoning
• Problem Sensitivity
• Deductive Reasoning
• Inductive Reasoning

Tools & Equipment

• Computer
• Cash Register
• Reservation Systems
• Property Management Systems
• Telephone