State Operations Leader: Strategy & Impact

GT Independence, LLC; Baltimore (MD); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Flexible time off

Competitive wages and benefits

Job summary

GT Independence, LLC seeks a Director of Operations to oversee multiple operational units and ensure exceptional fiscal intermediary services for self-direction clients. The role focuses on policy implementation, strategic execution, and cross-functional coordination to optimize service delivery.

Ideal candidates bring 5+ years of leadership experience, strong communication, and proven project management skills. Baltimore-based role with a national service footprint and competitive compensation.

Qualifications

• Minimum of 5 years of relevant experience.
• Experience in supervision, business management and leadership.
• Excellent written and oral communication skills.
• Strong critical thinking and problem-solving abilities.
• Excellent organizational and administrative skills with deadline-driven work.
• Ability to collaborate with diverse teams.

Responsibilities

• Maintains operational standards.
• Formulates and communicates policies and procedures.
• Plans and executes strategic objectives aligned with the company plan.
• Coordinates activities across units and evaluates plans.
• Develops leadership within subordinates.
• Approves performance appraisals and wage increases.
• Develops metrics to measure operations performance.
• Leads continuous improvement in customer service, payroll and processing.

Skills

5+ years experience

Supervision

Communication skills

Critical thinking

Time management

Team collaboration

Microsoft Office

Internet

Education

Bachelor's degree in General Business

Tools

Microsoft Office

Internet

Job description

GT Independence, LLC seeks a Director of Operations to oversee multiple operational units and ensure exceptional fiscal intermediary services for self-direction clients. The role focuses on policy implementation, strategic execution, and cross-functional coordination to optimize service delivery.

Ideal candidates bring 5+ years of leadership experience, strong communication, and proven project management skills. Baltimore-based role with a national service footprint and competitive compensation.