Strategic Director of Operations - ND/MN

GT Independence, LLC; Minnesota; Hybrid; USD 100,000 - 190,000; Full time

Job summary

GT Independence, LLC is seeking a Director of Operations for North Dakota/Minnesota to oversee all operational units and ensure high-quality fiscal intermediary services in self-direction programs.

The role requires a Bachelor's degree in business or related field, 5+ years of relevant experience, and strong leadership, communication, and project-management skills. Travel may be required; office or home-based work is possible.

Qualifications

• Bachelor’s degree in business, human services or related field or equivalent work experience
• 5+ years of experience relevant to the work performed
• Excellent written and oral communication skills
• Experience in supervising and leading teams on complex projects
• Strong organizational and time-management abilities
• Ability to build positive relationships across diverse backgrounds

Responsibilities

• Maintains Operational Standards
• Formulates, implements, and communicates operational policies and procedures
• Plans, executes, and implements strategic objectives identified in support of the Company’s overall Strategic Plan
• Coordinates activities across operational unit lines; evaluates plans and changes to plans; makes recommendations to senior management
• Develops leadership and management skills within subordinates
• Approves performance appraisals and wage increases
• Develops metrics to measure operations performance
• Participates in development of new services for recently acquired contracts
• Leads continuous improvement projects in customer service and payroll processes
• Monitors workloads and reallocates resources as needed
• Collaborates with directors and executives to optimize delivery of services
• Takes corrective action as necessary and consults with HR and compliance
• Identifies opportunities to improve processes
• Builds and maintains relationships with Agencies
• Promotes adherence to company mission and values
• Other duties as assigned

Skills

Leadership

Strategic planning

Communication

Project management

Supervision

Budgeting

Problem solving

Team building

Collaboration

Education

Bachelor's in business

Tools

Microsoft Office

Internet

Job description

GT Independence, LLC is seeking a Director of Operations for North Dakota/Minnesota to oversee all operational units and ensure high-quality fiscal intermediary services in self-direction programs.

The role requires a Bachelor's degree in business or related field, 5+ years of relevant experience, and strong leadership, communication, and project-management skills. Travel may be required; office or home-based work is possible.