State Farm - Customer Service Representative - Mandarin Required

State Farm; New York (NY); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm is seeking a motivated professional for a sales position in New York. This role requires strong organizational and multitasking skills to manage existing client accounts effectively. Ideal candidates will have a background in sales and experience in maintaining customer relationships.

The position offers an attractive salary range of $50K to $100K annually with performance bonuses, plus benefits after one year of service.

Qualifications

• Minimum 5 years of sales/customer retention/relationship management experience in a fast-paced sales environment; prior insurance experience is a plus.
• Current Property & Casualty license or actively pursuing the license.
• Must pass a background check.

Responsibilities

• Daily follow-up with existing clients to address concerns with their accounts.
• Resourcefully resolve issues to maintain client satisfaction.
• Develop and strengthen relationships to retain existing business.
• Discuss coverage gaps to increase or add new products to existing client accounts.
• Manage time and multitask to complete all necessary daily tasks.

Skills

Sales experience

Customer retention

Fluency in Spanish

Fluency in Mandarin or Cantonese

Excellent communication skills

Tools

Microsoft Office

Job description

Job Summary

This position is with an established retail branch of a Fortune 50 insurance company in Queens, NY. The workplace is fast paced and requires strong organizational and multitasking skills. The role offers potential for advancement and an annual salary of 50K–100K plus bonuses based on experience, with additional benefits after one year of service.

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Responsibilities

• Daily follow‑up with existing clients to address concerns with their accounts.
• Resourcefully resolve issues to maintain client satisfaction.
• Develop and strengthen relationships to retain existing business.
• Discuss coverage gaps to increase or add new products to existing client accounts.
• Manage time and multitask to complete all necessary daily tasks.

Qualifications

• Minimum 5 years of sales/customer retention/relationship management experience in a fast‑paced sales environment; prior insurance experience is a plus.
• Current Property & Casualty license or actively pursuing the license.
• Fluency in Spanish, and Mandarin or Cantonese.
• Self‑motivated, quick‑thinking, and possess excellent communication, writing, speaking, and listening skills.
• Advanced computer proficiency, including Microsoft Office programs such as Outlook, Excel, and Word.
• Must pass a background check.
• Willingness to obtain or already have the NY Property & Casualty license.