State Agent Supervisor & Training Lead

Acumen Fiscal Agent, LLC; Mesa (AZ); On-site; USD 48,000 - 58,000; Full time

Job summary

Acumen Fiscal Agent, LLC is seeking an Agent Supervisor to lead the state team, ensure contract compliance, and support client lifecycles within the self-directed community. You will train agents, monitor performance, and implement process improvements to enhance efficiency.

The role requires strong customer service, communication, and data-entry skills, with the ability to manage multiple tasks and deadlines in a dynamic environment.

Qualifications

• 2+ years in customer service or related roles.
• Ability to communicate effectively both orally and in writing.

Responsibilities

• Grow Acumen's presence in the self-directed community within the state.
• Support clients through their lifecycle with the organization and ensure contract compliance.
• Act as a subject matter expert for Enrollment, Budgeting, and Agent processes.
• Train and identify process improvements to increase efficiency.

Skills

Customer service

Communication

Data entry

Multitasking

10-key by touch

Education

High school diploma, some college or degree preferred

Tools

Microsoft Word

Excel

Job description

Acumen Fiscal Agent, LLC is seeking an Agent Supervisor to lead the state team, ensure contract compliance, and support client lifecycles within the self-directed community. You will train agents, monitor performance, and implement process improvements to enhance efficiency.

The role requires strong customer service, communication, and data-entry skills, with the ability to manage multiple tasks and deadlines in a dynamic environment.