Agent Supervisor

Jobtailor; Mesa (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Acumen seeks an Agent Supervisor to lead the state team and grow presence in the self-directed community. You will support clients through their lifecycle and ensure contract compliance across the state's agents.

You will train, provide guidance, and implement process improvements to increase efficiency in day-to-day operations while maintaining high integrity and performance standards.

Qualifications

• At least 2 years of experience in customer service.
• At least 1 year of experience as an Acumen Agent.
• High school diploma, some college courses or a college degree preferred.
• Ability to communicate effectively both orally and in writing.
• High standard of integrity.
• Proficient with 10 key by touch.
• Knowledge of Microsoft Word and Excel.
• Experience using dual monitors and multiple applications simultaneously.

Responsibilities

• Grow Acumen’s presence in the self-directed community within their state.
• Support clients through their lifecycle with the organization.
• Ensure contract compliance.
• The Agent Supervisor will lead and supervise the agents in their state team as a subject matter expert.
• Provide training when needed and identify improvements for day-to-day operations.

Skills

Customer Service

Contract Compliance

Leadership & Supervisory

Advanced Computer Skills

Effective Communication

Integrity

Education

High school diploma / some college

Tools

Microsoft Word

Microsoft Excel

10 Key by touch

Dual Monitors

Multiple Applications

Job description

Responsibilities

• Agents at Acumen embody the organization’s mission of facilitating freedom, choice and opportunity for individuals with disabilities and their families.
• Agents are responsible for growing Acumen’s presence in the self-directed community within their state.
• Supporting clients through their lifecycle with the organization.
• Ensuring contract compliance.
• The Agent Supervisor will also act in a leadership and supervisory role, serving as a subject matter expert for all other Agents of their respective state team.
• Providing training when needed and identifying and implementing process improvements for increased efficiency of day to day operations.

Requirements

• At least 2 years of experience in customer service
• At least 1 year of experience as an Acumen Agent
• High school diploma, some college courses or a college degree preferred
• Ability to communicate effectively both orally and in writing
• High standard of integrity
• Proficient with 10 key by touch
• Knowledge of advanced computer skills to include Microsoft Word, and Excel
• Experience working with dual monitors and multiple applications simultaneously

Core Competencies

Demonstrates expertise in customer service and contract compliance while effectively supporting clients throughout their lifecycle. Proficient in advanced computer skills, including Microsoft Word and Excel, with a strong emphasis on communication and integrity.

Highest-signal resume keywords

• Customer Service Experience
• Contract Compliance
• Leadership and Supervisory Skills
• Advanced Computer Skills
• Effective Communication

ATS Optimization Keywords

Hard Skills

• Customer Service
• Contract Compliance
• Proficient with 10 Key by Touch
• Microsoft Word
• Microsoft Excel

Soft Skills

• Effective Communication
• High Standard of Integrity

Industry Keywords

• Self-Directed Community
• Process Improvements
• Client Lifecycle Support

Tools & Technologies

• Dual Monitors
• Multiple Applications