Startup Implementation GM — Warehouse Ops Lead

Deutsche Post; Westerville (OH); On-site; USD 110,000 - 160,000; Full time

Job summary

DHL Supply Chain is seeking an Implementation General Manager to lead new start-up operations within our Technology sector. This role will provide strategic and operational leadership through implementation, launch, and transition to full operation, with full P&L ownership.

Travel ~80% is required as you partner with customers and cross-functional teams. With strong start-up experience and Tier 1 WMS proficiency, you will build high-performing teams, develop site culture, manage customer

Qualifications

• General Manager level or Senior Operations Manager with full P&L ownership.
• Proven P&L ownership and financial accountability.
• Experience building strong site culture and high-performing teams.
• Experience with Tier 1 WMS solutions and direct customer engagement.

Responsibilities

• Maintain ownership of implementation success from contract award to ramp-up and KPI stabilization.
• Develop and execute comprehensive implementation plans with milestones and resources.
• Identify gaps and risks across the operating model and coordinate resolution with stakeholders.
• Lead startup staffing, onboarding, and training aligned to launch and ramp-up.
• Oversee day-to-day warehouse operations including receiving, storage and shipping.
• Ensure safety, policy compliance, and a clean, efficient working environment.
• Utilize WMS and related tech to track inventory and drive improvements.
• Prepare reports on performance, inventory, and KPIs to inform decisions.
• Lead customer relationships with daily contact to ensure satisfaction.
• Own the site's P&L and drive financial targets and customer value.
• Present Monthly/Quarterly Business Reviews to customers with collaboration.

Skills

General Manager experience

Senior Operations Manager

Full P&L ownership

Start-up implementation

Customer-facing experience

WMS experience (Tier 1)

Education

Bachelor’s degree or 4 years' work experience

Tools

Tier 1 WMS (Blue Yonder / Manhattan)

Job description

DHL Supply Chain is seeking an Implementation General Manager to lead new start-up operations within our Technology sector. This role will provide strategic and operational leadership through implementation, launch, and transition to full operation, with full P&L ownership.

Travel ~80% is required as you partner with customers and cross-functional teams. With strong start-up experience and Tier 1 WMS proficiency, you will build high-performing teams, develop site culture, manage customer