Starlink Customer Success Manager — Americas

Spacex; Redmond (WA); On-site; USD 140,000 - 200,000; Full time

Job summary

SpaceX in Redmond, WA is seeking a Manager, Starlink Customer Success (Americas) to lead the enterprise reseller unit across the United States, Canada, and Latin America. You will coach a team of Customer Success Managers, Leads, and Specialists while owning performance and growth of the existing book.

You will grow revenue by expanding Starlink usage across hardware, service, data, and other products, while coordinating with Sales, Finance, Tax, Engineering, and Operations to move opportunities

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 6+ years in customer success, account management, sales, or another commercial role for a technical product.
• 3+ years owning and growing a book of existing customers with revenue responsibility.
• 2+ years of direct people management.
• Experience managing enterprise customers across multiple markets or countries.

Responsibilities

• Lead, hire, and develop a team of Customer Success Managers, Leads, and Specialists across the Americas.
• Grow revenue across an existing book of enterprise resellers.
• Identify and close opportunities for customers to expand their use of Starlink across hardware, service, data, and products.
• Build forecasts and provide leadership with a clear view of what will close or slip.
• Collaborate with Sales, Finance, Tax, Engineering, Operations, Support and Logistics to move opportunities forward.
• Align with regional Sales and Channel Sales teams to communicate Starlink growth priorities.
• Coach and develop the team, manage escalations, and ensure execution.

Skills

Customer success leadership

Revenue growth

Americas experience

People management

Education

Bachelor’s degree or equivalent

Job description

SpaceX in Redmond, WA is seeking a Manager, Starlink Customer Success (Americas) to lead the enterprise reseller unit across the United States, Canada, and Latin America. You will coach a team of Customer Success Managers, Leads, and Specialists while owning performance and growth of the existing book.

You will grow revenue by expanding Starlink usage across hardware, service, data, and other products, while coordinating with Sales, Finance, Tax, Engineering, and Operations to move opportunities