Starbucks Supervisor

Compass Group USA; Houston (TX); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Instapay (early wage access)

Associate Shopping Program

Health and Wellness Program

Discount Marketplace

Employee Assistance Program

Job summary

Compass Group USA, operating Levy Starbucks at the George R. Brown Convention Center in Houston, seeks a hands-on Starbucks Supervisor to oversee daily cafe operations during major events.

You will lead a team of baristas, maintain high service standards, manage scheduling, and ensure compliance with health and brand guidelines. The role requires strong customer service, leadership abilities, and flexibility to work early mornings, evenings, weekends, and event days in a fast-paced convention

Qualifications

• Minimum one year of supervisory or leadership experience in food service, retail, hospitality, or coffee shop operations.
• Strong customer service and interpersonal communication skills.
• Experience handling cash and operating point-of-sale systems.
• Ability to lead and motivate teams in a fast-paced environment.
• Availability to work flexible schedules, including early mornings, evenings, weekends, holidays, and event days.
• Food Handler Certification and/or ServSafe Certification (or ability to obtain upon hire).
• TABC Certification (or ability to obtain upon hire).

Responsibilities

• Supervise, coach, and support baristas to ensure consistent service and product quality.
• Create and maintain staffing schedules based on business demands and convention/event activity.
• Provide performance feedback, recognize achievements, and address performance concerns professionally.
• Foster a positive, inclusive, and team-oriented work environment.
• Oversee daily opening, operating, and closing procedures.
• Ensure compliance with Starbucks operational standards, food safety regulations, and company policies.
• Monitor product quality, beverage consistency, and presentation standards.
• Manage inventory levels, place orders, and minimize waste.
• Conduct routine audits of cleanliness, safety, and operational readiness.
• Lead by example in delivering exceptional customer service.
• Resolve guest concerns promptly and professionally.
• Build positive relationships with convention attendees, exhibitors, and facility staff.
• Ensure a welcoming environment that reflects Starbucks' commitment to guest satisfaction.
• Prepare for high-volume convention and event periods through effective staffing and inventory planning.
• Coordinate with Food & Beverage leadership to support special events and promotions.
• Adapt quickly to changing business demands and guest traffic patterns.

Skills

Leadership

Customer service

Interpersonal comms

Staff coaching

Education

High school diploma or GED

Tools

POS systems

Job description

Location: George R. Brown Convention Center | Heart of Downtown - near Discovery Green | Houston, TX

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

The Starbucks Supervisor is responsible for overseeing the daily operations of the Starbucks location within the convention center, ensuring exceptional guest service, operational efficiency, and compliance with Starbucks brand standards. This role leads and motivates a team of baristas while maintaining a clean, welcoming, and high-performing café environment that serves convention attendees, exhibitors, visitors, and employees. The ideal candidate is a hands-on leader who thrives in a fast-paced, event-driven environment, demonstrates strong customer service skills, and possesses a passion for developing team members.

Essential Duties and Responsibilities

• Supervise, coach, and support baristas to ensure consistent service and product quality.
• Create and maintain staffing schedules based on business demands and convention/event activity.
• Provide performance feedback, recognize achievements, and address performance concerns professionally.
• Foster a positive, inclusive, and team-oriented work environment.

Operations

• Oversee daily opening, operating, and closing procedures.
• Ensure compliance with Starbucks operational standards, food safety regulations, and company policies.
• Monitor product quality, beverage consistency, and presentation standards.
• Manage inventory levels, place orders, and minimize waste.
• Conduct routine audits of cleanliness, safety, and operational readiness.

Guest Service

• Lead by example in delivering exceptional customer service.
• Resolve guest concerns promptly and professionally.
• Build positive relationships with convention attendees, exhibitors, and facility staff.
• Ensure a welcoming environment that reflects Starbucks' commitment to guest satisfaction.

Event Support

• Prepare for high-volume convention and event periods through effective staffing and inventory planning.
• Coordinate with Food & Beverage leadership to support special events and promotions.
• Adapt quickly to changing business demands and guest traffic patterns.

Qualifications

• High school diploma or GED.
• Minimum one (1) year of supervisory or leadership experience in food service, retail, hospitality, or coffee shop operations.
• Strong customer service and interpersonal communication skills.
• Experience handling cash and operating point-of-sale systems.
• Ability to lead and motivate teams in a fast-paced environment.
• Availability to work flexible schedules, including early mornings, evenings, weekends, holidays, and event days.
• Food Handler Certification and/or ServSafe Certification (or ability to obtain upon hire).
• TABC Certification (or ability to obtain upon hire).

Preferred

• Previous Starbucks leadership experience.
• Two (2) or more years of food and beverage supervisory experience.
• Experience working in convention centers, stadiums, arenas, hotels, or large-volume venues.

Knowledge, Skills, and Abilities

• Strong leadership and team-building skills.
• Excellent organizational and time management abilities.
• Ability to manage multiple priorities in a dynamic environment.
• Strong problem-solving and decision-making skills.
• Proficiency with POS systems and basic computer applications.
• Commitment to product quality, cleanliness, and operational excellence.
• Ability to maintain composure under pressure during peak business periods.

Physical Requirements

• Ability to stand and walk for extended periods of time.
• Ability to lift and carry up to 50 pounds.
• Frequent bending, reaching, twisting, and repetitive hand motions.
• Ability to work in a fast-paced environment with varying noise levels.
• Ability to safely operate food service equipment and machinery.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates of Levy are offered many fantastic benefits.

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program