Venue Café Supervisor — Lead Fast-Paced Event Café Team

Compass Group USA; Houston (TX); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Instapay (early wage access)

Associate Shopping Program

Health and Wellness Program

Discount Marketplace

Employee Assistance Program

Job summary

Compass Group USA, operating Levy Starbucks at the George R. Brown Convention Center in Houston, seeks a hands-on Starbucks Supervisor to oversee daily cafe operations during major events.

You will lead a team of baristas, maintain high service standards, manage scheduling, and ensure compliance with health and brand guidelines. The role requires strong customer service, leadership abilities, and flexibility to work early mornings, evenings, weekends, and event days in a fast-paced convention

Qualifications

• Minimum one year of supervisory or leadership experience in food service, retail, hospitality, or coffee shop operations.
• Strong customer service and interpersonal communication skills.
• Experience handling cash and operating point-of-sale systems.
• Ability to lead and motivate teams in a fast-paced environment.
• Availability to work flexible schedules, including early mornings, evenings, weekends, holidays, and event days.
• Food Handler Certification and/or ServSafe Certification (or ability to obtain upon hire).
• TABC Certification (or ability to obtain upon hire).

Responsibilities

• Supervise, coach, and support baristas to ensure consistent service and product quality.
• Create and maintain staffing schedules based on business demands and convention/event activity.
• Provide performance feedback, recognize achievements, and address performance concerns professionally.
• Foster a positive, inclusive, and team-oriented work environment.
• Oversee daily opening, operating, and closing procedures.
• Ensure compliance with Starbucks operational standards, food safety regulations, and company policies.
• Monitor product quality, beverage consistency, and presentation standards.
• Manage inventory levels, place orders, and minimize waste.
• Conduct routine audits of cleanliness, safety, and operational readiness.
• Lead by example in delivering exceptional customer service.
• Resolve guest concerns promptly and professionally.
• Build positive relationships with convention attendees, exhibitors, and facility staff.
• Ensure a welcoming environment that reflects Starbucks' commitment to guest satisfaction.
• Prepare for high-volume convention and event periods through effective staffing and inventory planning.
• Coordinate with Food & Beverage leadership to support special events and promotions.
• Adapt quickly to changing business demands and guest traffic patterns.

Skills

Leadership

Customer service

Interpersonal comms

Staff coaching

Education

High school diploma or GED

Tools

POS systems

Job description

Compass Group USA, operating Levy Starbucks at the George R. Brown Convention Center in Houston, seeks a hands-on Starbucks Supervisor to oversee daily cafe operations during major events.

You will lead a team of baristas, maintain high service standards, manage scheduling, and ensure compliance with health and brand guidelines. The role requires strong customer service, leadership abilities, and flexibility to work early mornings, evenings, weekends, and event days in a fast-paced convention