STARBUCKS/LEAD BARISTA

Metro Market in; Oconomowoc (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Lead Barista who will ensure high service standards in coffee preparation and customer interaction. The role involves supervising staff, managing inventory, and maintaining cleanliness in the service area. Ideal candidates will demonstrate strong communication skills and a commitment to customer satisfaction, while adhering to company policies and values.

Qualifications

• Must be a trained and certified barista.
• Effective written and oral communication skills.

Responsibilities

• Increase sales through effective marketing and merchandising of products.
• Assist in supervising and directing department personnel.
• Prepare various customer beverage orders.

Skills

Communication

Customer Service

Stress Management

Education

Barista Certification

Job description

STARBUCKS/LEAD BARISTA (Finance)

Ensure service standards are met and surpassed by providing customers with prompt, quality coffee selection, purchase, and preparation. Monitor overall department conditions and maintain standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Minimum

• Willing and available to work weekends and holidays as needed.
• Effective written and oral communication skills.
• Able to calmly, courteously, and tactfully handle stressful situations and make a positive impression on associates and customers.
• Must be a trained and certified barista.

Desired

• Dependability and integrity in past work record.
• Experience in food handling.
• Supervisory skills.

Responsibilities

1. Increase sales through effective marketing and merchandising of products.
2. Assist in supervising and directing department personnel to ensure quality customer service.
3. Delegate job assignments and responsibilities to associates according to duty rosters.
4. Order, maintain stock and supplies, and monitor conditions and appearance of stock.
5. Monitor product code dates and rotation, removing out-of-date products.
6. Hold personnel accountable for their job responsibilities.
7. Write and coordinate department schedules based on requests and business needs.
8. Assist customers with selection and purchase of specialty coffee beverages and whole beans.
9. Maintain a clean and appealing customer service area and equipment.
10. Demonstrate Customer 1st Behavior in customer interactions.
11. Prepare various customer beverage orders, including espresso drinks and Coffee of the Day.
12. Adhere to all Starbucks programs, policies, and promotions (e.g., Customer Voice, Siren's Eye).
13. Follow store policies for operational flow at each station.
14. Perform cleaning tasks per standards and work collaboratively as part of the team.
15. Present professionally and communicate clearly with customers and partners.
16. Perform equipment maintenance as per preventative checklist.
17. Follow cash handling and register policies.
18. Follow inventory stocking and recording procedures.
19. Communicate effectively with customers and staff.
20. Maintain professionalism, punctuality, tact, and courtesy in all interactions.
21. Adhere to company policies on dress code, grooming, sanitation, and harassment-free environment.
22. Perform additional duties as assigned.
23. Work cooperatively in a high-paced, sometimes stressful environment.
24. Manage conflicts in a reasonable and cooperative manner.
25. Act with honesty and integrity regarding customer and business information.
26. Follow directions and seek assistance when needed to resolve issues.
27. Support interactions with minors, individuals with special needs, and older adults.
28. Perform essential functions with or without reasonable accommodation.