Waiter/ess - River Cruises

Crew Life at Sea; United States; Remote; USD 10,000 - 60,000; Full time

Job description

Applicants to a position as a waiter on cruise ships should provide verifiable details on experience in this job or subordinate seagoing position or in land-based hospitality facilities.

Knowledge of practical customer service standards.

Knowledge of food and beverage terminology.

The waiter must have communication and interpersonal skills to interact with passengers and other employees in an appropriate and professional manner to provide quality service.

Ability to operate processing credit card and cash systems.

Ability to perform in a team-oriented work environment.

Ability to be active for a full shift.

Ability to recognize and solve problems with coworkers and passengers by using good judgement, tact, and initiative.

The waiter should be able to work overtime or assist with the workload in the area or other areas aboard the ship.

Duties

• Setting up tables, including linens, china, silverware, and glassware.
• Handling reservations.
• Receiving passengers and escorting them to their tables.
• Checking passengers' identification and verifying their age before serving alcoholic beverages.
• Presenting menus and dishes to passengers, answering questions about any aspect related to them, making recommendations on items and daily specials; and explaining methods of preparation, ingredients, and accompaniments.
• Suggesting dishes and items for sale.
• General preparation of appetizers, salads, cold dishes, desserts, and beverages.
• Taking passengers' orders to galley staff.
• Monitoring passengers' experience and ensuring their satisfaction with food and service, taking necessary action to correct any problems.
• Preparing hot, cold, and mixed drinks for passengers; and serving chilled bottles of wine and other beverages.
• Cleaning and removing dishes, glassware, and silverware from tables after service is completed.
• Maintaining cleanliness and tidiness at work areas to ensure smooth operation and service at all times.
• Polishing glassware, cutlery, china, and flatware.
• Replenishing supplies and service equipment.
• Garnishing and decorating dishes and tables for service.
• Filling salt, pepper, sugar, and condiment containers.
• Serving wine with appropriate glasses.
• Answering questions related to the service and providing general information about activities and events onboard the cruise ship.
• Offering and providing assistance to passengers before they leave tables.
• Determining when passengers have completed their meals.
• Billing and processing payments if applicable.
• Attending training programs and meetings.
• Training assistant waiters and new employees in the area.