Standardized Patient Program Lead

WVUH West Virginia University Hospitals; Evansdale (WV); On-site; USD 70,000 - 95,000; Full time

Job summary

WVUH West Virginia University Hospitals is seeking a Standardized Patient Program Manager for STEPS to oversee SP program operations, recruitment, training, and performance feedback within simulation-based education.

The role requires coordinating SP activities, developing training materials, and collaborating with faculty to ensure high-quality SP cases and assessments across STEPS. Strong leadership and communication skills are essential.

Qualifications

• Bachelor’s degree in Education, Healthcare, Public Health, Administration, or related field.
• Two years’ teaching experience.
• Two years of Program Management experience.
• Master’s degree in Education, Healthcare, Public Health, Administration, or related field preferred.
• Experience with computer software programs (Microsoft Word, Epic, LearningSpace, SOLE, E-Value).

Responsibilities

• Manages day-to-day operation of the Standardized Patient (SP) program.
• Oversees recruitment and selection processes for SP candidates and conducts orientation sessions.
• Maintains SP file documentation including contact information, case experiences, training history, feedback, remediation, etc.
• Develops educational programs for SPs and conducts training sessions including case portrayal, exam procedures, and checklists; delivers performance feedback.
• Supervises and trains SPs in preparation for encounters and performs quality assessments of their work.
• Oversees and coordinates SPs in teaching and assessment activities.
• Coordinates SP activities including cases, assessment tools, SP assignments, schedules, and student coordination.
• Identifies SP performance improvement areas and provides coaching/direction; remediates as needed and facilitates debriefings.
• Collaborates with faculty to develop and validate SP cases and assessments for quality and accuracy.
• Attends organizational workshops to stay current on simulation and SP use in medical education.
• Develops training materials for SP case portrayal (affect, history, physical exam, feedback) including scripts and checklists.
• Develops and conducts SP training sessions; participates in multidisciplinary sessions with simulation team and SPs.
• Participates in program quality improvement initiatives for SP program and STEPS; monitors SPs in real time and provides feedback.
• Collects student evaluations of SP sessions; assists ADE in evaluating and ensuring program quality; reviews video for quality assurance.
• Participates in conferences and seminars for professional development.
• Schedules SPs according to demographics and experience levels.
• Maintains SP database and scheduling software for proper SP matching.
• Works with Simulation Information Specialists to develop LMS materials (LearningSpace) in preparation for activities.
• Participates in electronic recording of training sessions and examinations.
• Manages GTA/MUTA/SPETA programs and the SP program’s quality initiatives.
• Serves as recruiter and ambassador for the SP program within STEPS.
• Oversees and operationalizes SP program aspects; assists with budget development and expenditures.

Skills

Interpersonal communication

Office skills

Writing ability

Organization

Time management

Communication skills

AV recording skills

Education

Bachelor's degree in Education, Healthcare, Public Health, Administration, or related field

Master’s degree preferred

Tools

Microsoft Word

Epic

LearningSpace

SOLE

E-Value

Job description

WVUH West Virginia University Hospitals is seeking a Standardized Patient Program Manager for STEPS to oversee SP program operations, recruitment, training, and performance feedback within simulation-based education.

The role requires coordinating SP activities, developing training materials, and collaborating with faculty to ensure high-quality SP cases and assessments across STEPS. Strong leadership and communication skills are essential.