Standardized Patient Manager

WVU Medicine; Morgantown (WV); On-site; USD 65,000 - 85,000; Full time

Job summary

WVUH West Virginia University Hospitals in Morgantown seeks a Standardized Patient Program Manager for STEPS to lead SP operations, develop training materials, and provide timely feedback to SPs. The role oversees GTA/MUTA/SPETA programs and coordinates educational activities.

The position requires a bachelor’s degree and teaching/program management experience, with opportunities to collaborate with faculty and simulation teams in a dynamic healthcare education environment.

Qualifications

• Bachelor’s degree in Education, Healthcare, Public Health, Administration, or related field.
• Two (2) years’ teaching experience.
• Two (2) years of Program Management experience.
• Master’s degree in Education, Healthcare, Public Health, Administration, or related field.
• Experience with computer software programs, or ability to learn. (Microsoft Word, Epic, LearningSpace, SOLE, E-Value, etc.).

Responsibilities

• Manages the day-to-day operation of the Standardized Patient (SP) program.
• Oversees recruitment and selection processes for SP candidates and conducts orientation.
• Maintains documentation of SP files including contact information, case experiences, training history, feedback, remediation, etc.
• Develops educational programs for SPs, conducts training sessions including case portrayal, exam procedures and operations, and delivers performance feedback.
• Supervises and trains SPs in preparation for encounters and performs quality assessments of their work by evaluating outcomes.
• Oversees and coordinates SPs in teaching and assessment activities.
• Manages electronic, logistical and materials aspects of SP activities including cases, assessment tools, SP assignments, schedules, and student coordination.
• Identifies and monitors areas of SP performance improvement, provides ongoing coaching and direction, remediates SPs as necessary, facilitates debriefing sessions, develops solutions to ensure standardization.
• Collaborates with faculty to develop, review, and validate SP cases and assessments to ensure quality and accuracy.
• Attends and participates in appropriate organizational workshops to keep current on educational theory and practice in the use of simulation and standardized patients in medical education.
• Develop training materials for SP case portrayal (affect, history, physical examination, communication feedback, etc.) including scripts, checklists, and guide to checklists.
• Develop and conduct training sessions for the SPs recruited.
• Participate in multidisciplinary sessions with other simulation team member with SPs and other simulation task training and manikins.
• Participates in program quality improvement initiatives for SP program and STEPS.
• Monitor SPs in real time and provide immediate feedback as appropriate.
• Provide SPs timely feedback on performance and remediation of SPs as needed under the guidance of the ADE.
• Collect student evaluations of SP sessions from course coordinators.
• Assist ADE in evaluating and ensuring program quality and determining areas of improvement. This includes reviewing video recordings for the purpose of quality assurance.
• Assists in collecting data for research purposes.
• Participate in appropriate conferences and seminars for professional development.
• Schedules or ensures scheduling of SPs according to required demographic and experience level.
• Maintain SP database and scheduling software to ensure proper match of SPs to activities.
• Works with Simulation Information Specialists to develop materials in LMS (LearningSpace) in preparation for activities.
• Participates in the electronic recording of training sessions and examinations.
• Manages the Gynecological Teaching Associates (GTA) and the Male Urological Teaching Associates (MUTA). and the Standardized Physical Exam Teaching Associates (SPETA) programs.
• Manages program’s quality improvement initiatives.
• Serves as recruiter and ambassador for the SP program housed within STEPS.
• Oversees and operationalized the various aspects of the SP program.
• Assists with budget development for SP program and oversee expenditures.

Skills

Interpersonal communication

Office skills

Writing ability

Organizational skills

Time management

AV recording

Education

Bachelor’s degree in Education, Healthcare, Public Health, Administration, or related field

Master’s degree in Education, Healthcare, Public Health, Administration, or related field

Tools

Microsoft Word

Epic

LearningSpace

SOLE

E-Value

Job description

Welcome! We’re excited you’re considering an opportunity with us! Below, you’ll find other important information about this position. Serves as the Standardized Patient Program Manager for STEPS. The position provides educational and technical expertise in organizing, developing, and implementing standardized patient (SP) teaching and assessment activities for healthcare professionals. The position will also develop training materials as well as conduct training sessions for SPs and monitor and document SP performances as well as provide feedback to SPs in a timely manner. In addition, the Program manager will manage the GTA/MUTA/SPETA physical examination program.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• Bachelor’s degree in Education, Healthcare, Public Health, Administration, or related field.

EXPERIENCE:

• Two (2) years’ teaching experience.
• Two (2) years of Program Management experience.

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• Master’s degree in Education, Healthcare, Public Health, Administration, or related field.

EXPERIENCE:

• Experience with computer software programs, or ability to learn. (Microsoft Word, Epic, LearningSpace, SOLE, E-Value, etc.).

CORE DUTIES AND RESPONSIBILITIES:

• Manages the day-to-day operation of the Standardized Patient (SP) program.
• Oversees the recruitment and selection processes for SP candidates and conducts orientation session.
• Maintains documentation of SP file including contact information, case experiences, training history, feedback, remediation, etc.
• Develops educational programs for SPs, conducts training sessions including aspects of case portrayal, exam procedures and operations, checklist recognition, and delivers performance feedback.
• Supervises and trains SPs in preparation for encounters and performs quality assessments of their work by evaluating outcomes.
• Oversees and coordinates SPs in teaching and assessment activities.
• Manages and coordinates the electronic, logistical and materials aspects of SP activities including cases, assessment tools, SP assignments, schedules, and student coordination.
• Identifies and monitors areas of SP performance improvement, provides ongoing coaching and direction, remediates SPs as necessary, facilitates debriefing sessions, develops solutions to ensure standardization.
• Collaborates with faculty to develop, review, and validate SP cases and assessments to ensure quality and accuracy.
• Attends and participates in appropriate organizational workshops to keep current on educational theory and practice in the use of simulation and standardized patients in medical education.
• Develop training materials for SP case portrayal (affect, history, physical examination, communication feedback, etc.) including scripts, checklists, and guide to checklists.
• Develop and conduct training sessions for the SPs recruited.
• Participate in multidisciplinary sessions with other simulation team member with SPs and other simulation task training and manikins.
• Participates in program quality improvement initiatives for SP program and STEPS.
• Monitor SPs in real time and provide immediate feedback as appropriate.
• Provide SPs timely feedback on performance and remediation of SPs as needed under the guidance of the ADE.
• Collect student evaluations of SP sessions from course coordinators.
• Assist ADE in evaluating and ensuring program quality and determining areas of improvement. This includes reviewing video recordings for the purpose of quality assurance.
• Assists in collecting data for research purposes.
• Participate in appropriate conferences and seminars for professional development.
• Schedules or ensures scheduling of SPs according to required demographic and experience level.
• Maintain SP database and scheduling software to ensure proper match of SPs to activities.
• Works with Simulation Information Specialists to develop materials in LMS (LearningSpace) in preparation for activities.
• Participates in the electronic recording of training sessions and examinations.
• Manages the Gynecological Teaching Associates (GTA) and the Male Urological Teaching Associates (MUTA). and the Standardized Physical Exam Teaching Associates (SPETA) programs.
• Manages program’s quality improvement initiatives.
• Serves as recruiter and ambassador for the SP program housed within STEPS.
• Oversees and operationalized the various aspects of the SP program.
• Assists with budget development for SP program and oversee expenditures.

PHYSICAL REQUIREMENTS:

• Capable of prolonged periods of standing and walking.
• Ability to lift up to 20lbs.
• Manual dexterity is required to use personal computer and general office equipment.

WORKING ENVIRONMENT:

• Standard office environment.
• Simulated clinical setting.

SKILLS AND ABILITIES:

• Exceptional interpersonal communication skills.
• Must have excellent office skills, exceptional writing ability, organizational, time management, and communication skills.
• Audio/Visual recording skills.

Additional Job Description:

Scheduled Weekly Hours:

40

Exempt/Non-Exempt:

Shift:

United States of America (Exempt)

Company:

WVUH West Virginia University Hospitals

Cost Center:

8345 UHA Deans Office Simulation Center

Address:

1 Medical Center Drive

Morgantown

West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.