Stairlift Field Tech: Onsite Installations & Service

Bruno Independent Living Aids; Northern, New York (KY, NY); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Bruno Independent Living Aids is seeking a service technician to install, repair and maintain stairlifts at customer homes. You will be the primary point of contact, ensuring safety, reliability and a positive customer experience as you work with straight and curved rail systems.

This role requires a HS diploma, two years in repair, a valid driver's license, and strong problem-solving and communication skills.

Qualifications

• HS Diploma or equivalent; two years in repair/troubleshooting.
• Expert understanding of installation and repair of straight and curved stairlifts.
• Strong communication and customer service skills.

Responsibilities

• Install, repair and provide preventative maintenance of stairlifts in customer locations.
• Service accounts by analyzing work orders, planning daily schedules, investigating complaints and performance problems, conducting tests, and resolving issues.
• Establishes initial service by communicating and understanding customer feedback, ordering and staging components, coordinating installation, and testing functionality and performance.
• Promotes positive customer experience by promptly examining complaints and identifying solutions, suggesting improved methodologies, and recommending system enhancements.
• Maintains assigned tools and equipment in good operating condition by following instructions, troubleshooting malfunctions, maintaining supply levels, performing regular maintenance, and scheduling needed repairs.
• Documents installation and service activities utilizing CRM Software.
• Keeps all customer information confidential.
• Updates knowledge and skills by networking, reading industry publications, and regularly participating in company training and educational opportunities.
• Supports operational and organizational missions by completing all tasks promptly and accurately.

Skills

Stairlift installation

Stairlift repair

Electromechanical troubleshooting

Customer service

CRM documentation

Education

HS Diploma or equivalent

Associates degree recommended

Tools

CRM Software

Job description

Bruno Independent Living Aids is seeking a service technician to install, repair and maintain stairlifts at customer homes. You will be the primary point of contact, ensuring safety, reliability and a positive customer experience as you work with straight and curved rail systems.

This role requires a HS diploma, two years in repair, a valid driver's license, and strong problem-solving and communication skills.