Staffing Operations & Client Support Intern

Katalyst CRO; SOUTH PLAINFIELD (NJ); On-site; USD 21,000 - 30,000; Full time

Job summary

Katalyst CRO is seeking a motivated Staffing Operations & Client Support Intern to assist with daily staffing operations, client communications, and administrative activities. Collaborate with staffing operations, account management, and recruitment teams to coordinate client requests and track activities.

This internship provides hands-on experience in staffing operations, customer relationship management, and workforce processes, with exposure to ATS, VMS, and reporting tasks.

Qualifications

• Pursuing or recently completed degree in Business Administration, HR, Management, or Communications.
• Ability to work full-time (20 to 40 hours per week).
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Interested in staffing operations and client services.

Responsibilities

• Serve as point of contact for routine client inquiries under supervision.
• Coordinate staffing requirements with clients, MSPs, and internal teams.
• Track staffing activities and candidate submissions.
• Maintain accurate data in ATS, VMS, and internal databases.
• Prepare daily and weekly status updates and reports.

Skills

Communication

Interpersonal skills

Organizational skills

MS Office

Attention to detail

Team collaboration

Professionalism

Education

Associate's or Bachelor's degree

Job description

Job Description

We are seeking a motivated, organized, and customer-focused Staffing Operations & Client Support Intern to assist with daily staffing operations, client communications, and administrative activities.

The intern will work closely with our staffing operations, account management, and recruitment teams to coordinate client requests, support candidate submissions, track staffing activities, and ensure timely communication with customers and internal stakeholders.

This position provides hands-on experience in staffing operations, customer relationship management, business communications, and workforce management processes.

Major Responsibilities

Client Communication & Support

• Serve as a point of contact for routine client inquiries, requests, and operational updates under team supervision.
• Communicate with clients, MSP representatives, and internal teams regarding staffing requirements and candidate submission status.
• Follow up on pending requests, interview schedules, onboarding updates, and other staffing-related activities.
• Maintain professional and timely communication with customers through email, phone, and virtual meetings.

Staffing Operations Coordination

• Support daily staffing operations, including job requisition tracking, candidate submissions, interview coordination, and onboarding follow-ups.
• Coordinate with recruitment teams to ensure timely responses to client requirements.
• Track candidate progress through submission, interview, selection, offer, and onboarding stages.
• Assist with maintaining accurate information in Applicant Tracking Systems (ATS), Vendor Management Systems (VMS), and internal databases.

Administrative & Reporting Support

• Maintain client records, staffing reports, and operational documentation.
• Prepare daily and weekly status updates, spreadsheets, and presentations.
• Monitor pending activities and follow up with appropriate teams to ensure timely completion.
• Assist with data entry, document management, and other administrative tasks.

Customer Relationship & Account Support

• Assist account managers in maintaining positive relationships with existing clients.
• Support customer service activities by responding to routine inquiries and coordinating issue resolution.
• Help monitor service delivery timelines, client expectations, and operational performance.
• Perform other duties as assigned.

Qualifications

Education

• Currently pursuing or recently completed an Associate's or Bachelor's degree in Business Administration, Human Resources, Management, Communications, or a related field.
• Ability to work full-time (20 to 40 hours per week).

Key Skills & Capabilities

• Excellent written and verbal communication skills.
• Strong interpersonal and customer service skills.
• Good organizational skills with the ability to manage multiple tasks and priorities.
• Proficiency in Microsoft Office, particularly Outlook, Excel, Word, and PowerPoint.
• Strong attention to detail and ability to maintain accurate records.
• Ability to work independently and collaboratively in a fast-paced environment.
• Professional attitude and willingness to learn.

Preferred Qualifications

• Previous internship or experience in customer service, administration, staffing, or business operations is a plus.
• Familiarity with ATS, VMS, CRM platforms, or staffing industry processes is advantageous but not required.
• Interest in staffing operations, client services, account management, or business operations.

What You Will Learn

• Staffing industry operations and workforce management processes.
• Client communication and professional relationship management.
• Staffing coordination through MSP and VMS platforms.
• Business reporting, operational tracking, and administrative processes.
• Cross-functional collaboration with recruitment, HR, and account management teams.