Staffing & Office Operations Coordinator

Grace Healthcare Services; Raleigh (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Grace Healthcare Services in Raleigh, NC is seeking an organized administrative professional to recruit, screen, orient, and onboard caregivers, ensuring all documentation is complete. You will match caregivers to clients based on needs and schedules, manage shifts, and fill gaps by recruiting additional qualified personnel.

You will monitor timesheets and training, answer calls from caregivers and clients, conduct client intake, coordinate transitions to home health services, maintain records,

Qualifications

• High school diploma or equivalent, with at least three years of clerical experience, or college coursework with relevant clerical experience.
• Knowledge and skills needed to successfully perform the job.
• Good typing skills with the required typing speed.
• Good writing skills, demonstrated through a basic writing test.
• Strong customer service skills.
• Good scheduling and organizational skills.
• Ability to build and maintain positive working relationships.
• Ability to recognize and resolve conflicts effectively.
• Good critical-thinking and problem-solving skills.
• PAY IS NEGOTIABLE.

Responsibilities

• Recruit, screen, interview, test, and orient prospective employees and caregivers.
• Onboard and train new caregivers while ensuring all required documentation is completed.
• Match caregivers with clients based on client needs, qualifications, schedules, and compatibility.
• Manage caregiver schedules to ensure all shifts are properly staffed and covered.
• Fill scheduling gaps using existing staff or by recruiting additional qualified personnel.
• Monitor staff performance, compliance, timesheets, training, in-services, and required medicals.
• Answer and triage calls from caregivers, clients, prospective clients, and referral sources.
• Conduct client intake by gathering demographic, medical, treatment, and service information.
• Interview potential clients to determine their needs, eligibility, staffing requirements, and scheduling needs.
• Communicate with referral sources and coordinate the transition of clients into home health services.
• Develop and maintain professional relationships with clients, caregivers, referral sources, and community partners.
• Participate in client outreach, cold calling, marketing, and business-development activities.
• Provide professional front-office support, including greeting clients, caregivers, visitors, and personnel.
• Maintain accurate personnel and client records, prepare reports and logs, and assist with payroll and time sheet processing.
• Support daily office operations, including computer accounts, vendors, supplies, file maintenance, office organization, and other assigned administrative duties.

Skills

Customer service

Scheduling

Organizational skills

Typing

Writing

Conflict resolution

Problem solving

Relationship building

Education

High school diploma or equivalent

College coursework in clerical fields

Job description

Grace Healthcare Services in Raleigh, NC is seeking an organized administrative professional to recruit, screen, orient, and onboard caregivers, ensuring all documentation is complete. You will match caregivers to clients based on needs and schedules, manage shifts, and fill gaps by recruiting additional qualified personnel.

You will monitor timesheets and training, answer calls from caregivers and clients, conduct client intake, coordinate transitions to home health services, maintain records,