Staffing Coordinator/Scheduler

Visiting Angels of RI; East Providence (RI); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Visiting Angels of RI is seeking an energetic Appointment Scheduler to coordinate and confirm client appointments, manage scheduling workflows, and ensure smooth communication between clients and caregivers.

The role emphasizes proactive scheduling, using Axiscare and other tools, with a focus on delivering compassionate elder care in a home setting. Fluency in English and Spanish is preferred, with full-time, in-person hours and competitive pay.

Qualifications

• Proven experience in inside sales, telemarketing, or customer service roles with strong phone communication skills.
• Familiarity with scheduling software such as Axiscare, Wellsky or Generations; experience with Axiscare is a plus.
• Demonstrated ability to negotiate appointment times and handle client and caregiver objections confidently.
• Strong organizational skills with attention to detail in managing multiple schedules simultaneously.
• Excellent verbal communication skills in English, with the ability to build rapport quickly over the phone.
• Prior call center experience is advantageous but not required.

Responsibilities

• Manage and coordinate appointment schedules for clients and caregivers using our scheduling software (Axiscare).
• Conduct warm calling to confirm upcoming appointments and reschedule as needed, ensuring high client satisfaction.
• Utilize Axiscare to update client records accurately and track scheduling activities.
• Communicate effectively with clients via phone and Axiscare to address inquiries, provide appointment details, and resolve scheduling conflicts.
• Collaborate with caregiving teams to optimize daily schedules and ensure timely service delivery.
• Maintain detailed logs of all appointment activities, cancellations, reschedules, and client interactions within Axiscare.
• Support the onboarding of new clients by scheduling initial consultations and follow-up appointments.

Skills

Inside sales

Phone communication

Customer service

Negotiation

Organization

Tools

Axiscare

Wellsky

Generations

Job description

Company Overview

Visiting Angels is a trusted leader in providing compassionate home care for seniors, helping older adults live comfortably, independently, and safely in their own homes. Since 1998, our dedicated caregivers have been making a positive difference in families’ lives through personalized elder care services.

Job Overview

We are seeking an energetic and detail-oriented Appointment Scheduler to join our team. In this vital role, you will coordinate and confirm client appointments, manage scheduling workflows, and ensure seamless communication between clients and caregivers. Your proactive approach will help us deliver exceptional service while supporting our mission to provide reliable and compassionate home care.

Responsibilities

• Manage and coordinate appointment schedules for clients and caregivers using our scheduling software (Axiscare)

• Conduct warm calling to confirm upcoming appointments and reschedule as needed, ensuring high client satisfaction

• Utilize Axiscare to update client records accurately and track scheduling activities

• Communicate effectively with clients via phone and Axiscare to address inquiries, provide appointment details, and resolve scheduling conflicts

• Collaborate with caregiving teams to optimize daily schedules and ensure timely service delivery

• Maintain detailed logs of all appointment activities, cancellations, reschedules, and client interactions within Axiscare

• Support the onboarding of new clients by scheduling initial consultations and follow-up appointments

Qualifications

• Proven experience in inside sales, telemarketing, or customer service roles with strong phone communication skills

• Familiarity with scheduling software such as Axiscare, Wellsky or Generations; experience with Axiscare is a plus

• Demonstrated ability to negotiate appointment times and handle client and caregiver objections confidently

• Strong organizational skills with attention to detail in managing multiple schedules simultaneously

• Excellent verbal communication skills in English, with the ability to build rapport quickly over the phone

• Prior call center experience is advantageous but not required

Join us to make a meaningful impact by coordinating care that enhances lives! We value proactive team players who thrive in dynamic environments and are passionate about delivering exceptional service through effective communication and technology.

Pay: $22.00 - $25.00 per hour

Expected hours: 40 per week

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience

• Medical Facility Scheduling: 1 year (Preferred)
• Big Box Retail Scheduling: 1 year (Preferred)
• Home care: 1 year (Preferred)

Language

• English & Spanish (Required)

Work Location: In person