Staffing Coordinator

Professional Case Management; United States; Remote; USD 50,000 - 69,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Short Term Disability

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Paid Time Off

Voluntary Benefits

Job summary

Professional Case Management is hiring a Staffing Coordinator to support our Home Care, Clinical Research, Impairments, and Catastrophic Care divisions. You will develop monthly caregiver schedules, address urgent scheduling issues, and manage client status through referrals, openings, recertifications and discharges.

The role requires strong communication, negotiation, and organizational skills, with a focus on accuracy and timely reporting.

Qualifications

• Bachelor’s degree preferred.
• Staffing experience preferred, staffing for a facility, temporary agency or in-home health a plus.
• Call center experience in a high-touch customer service environment is a reasonable alternative.
• Strong negotiation skills.
• Ability to balance big-picture thinking with meticulous attention to detail.
• Knowledge of medical terminology or a general medical background is a plus.
• Strong verbal, written and interpersonal communication skills.
• Strong computer skills.
• Excellent time management and organizational skills; able to work with minimal direction.

Responsibilities

• Build and manage all changes to the monthly caregiver schedules for an assigned territory.
• Address urgent issues with caregiver schedules (backfill call-offs, accommodate client preferences, etc.).
• Monitor and plan for upcoming staffing needs in an assigned territory, in collaboration with recruiting.
• Assist Human Resources with maintaining credentials of clinical employees.
• Provide exceptional customer service to clients and build partnerships with hundreds of caregivers (PCAs, CNAs, LPNs, RNs).
• Maintain consistent communication with clinical field team (Regional Directors, Case Managers).
• Generate and distribute reports on a daily, weekly and monthly basis about territory trends, challenges and successes.

Skills

Staffing experience

Call center experience

Negotiation

Communication skills

Time management

Organizational skills

Medical terminology knowledge

Computer skills

Education

Bachelor’s degree

Tools

CRM software

Job description

Staffing Coordinator### Staffing CoordinatorApply: US - Remote: Full time: Posted Today: R9100**Put your talents to work at PCM!** Whether you work in our Home Care, Clinical Research, Impairments, or Catastrophic Care division, you will support our mission to deliver care and other services that enhance the quality of life of our clients. Be a part of our dynamic client-focused team and make a difference in your career! Performs clerical/scheduling activities that facilitate Agency operations. These activities include developing monthly caregiver schedules, addressing urgent issues with caregiver schedules, managing the “lifecycle” of client status (referrals, opens, recertification’s and discharges), maintaining credentialing of clinical employees, on-call response and regular reporting. **Qualifications*** Bachelor’s degree preferred.* Staffing experience preferred, staffing for a facility, temporary agency or in-home health a plus. Candidates with call center experience in a “high-touch” customer service environment is a reasonable alternative.* Skill in the art of negotiation.* Remarkable candidates will have the ability to keep an eye on the big picture while also being very strong at handling the smallest of details* Knowledge of medical terminology or a general medical background a plus* Demonstrates strong verbal, written and interpersonal communication skills.* Strong computer skills.* Demonstrates exceptional time management and organizational skills, and ability to function with minimal direction.* Position will require overtime hours at times due to unforeseen events that happen in the staffing department* Core work hours are from 8:30 am – 4:30 pm with a weekly rotating schedule of coverage starting at 7:30 am and ending at 5:00 pm.**Essential Functions/Areas of Accountability*** Build and manage all changes to the monthly caregiver schedules for an assigned territory Address urgent issues with caregiver schedules (backfill call-offs, accommodate client preferences, etc.).* In conjunction with a hands-on recruiting team, monitor and plan for upcoming needs within an assigned territory.* Assist Human Resources with maintaining credentials of clinical employees.* Provide exceptional customer service to clients as well as build a strong partnership with hundreds of caregivers (PCAs, CNAs, LPNs and RNs).* Maintain consistent communication with clinical field team within a territory including Regional Directors and Case Managers.* Generate and distribute prefabricated and ad hoc reports on a daily, weekly and monthly basis about a territory’s trends, challenges and successes The typical base pay range for this role is USD $49,920 - $68,640 per year.Individual base pay depends on various factors, in addition to primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience, skills and other market-based factors.**Available Benefits Include*** Medical* Dental* Vision* 401(k)* Company Paid Short Term Disability* Flexible Spending Account (FSA)* Health Savings Account (HSA)* Paid Time Off* Voluntary Benefits Please contact Mark Rainey II at or at [e-mail] today to learn more about our opportunities where you can make a difference in your own career!Professional Case Management is an Equal Opportunity Employer.