Staffing Coordinator

Act for Health, Inc; United States; Remote; USD 50,000 - 69,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Company Paid Short Term Disability

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Paid Time Off

Voluntary Benefits

Job summary

Professional Case Management (PCM) is seeking a Staffing/Scheduling Coordinator to support our Home Care and Clinical divisions. You will develop monthly caregiver schedules, address urgent issues, and manage client status lifecycles while maintaining credentials of clinical staff.

The role includes on-call responsiveness and regular reporting to optimize operations. Core hours are 8:30 am–4:30 pm with a rotating start at 7:30 am and end at 5:00 pm; overtime may be required during staffing

Qualifications

• Bachelor’s degree preferred.
• Staffing experience in a facility, temporary agency, or in-home health is a plus.
• Call center experience in a high-touch customer service environment is a reasonable alternative.
• Strong negotiation skills and the ability to balance big-picture views with attention to detail.

Responsibilities

• Build and manage all changes to the monthly caregiver schedules for an assigned territory.
• Address urgent issues with caregiver schedules (backfill call-offs, accommodate client preferences).
• In conjunction with a hands-on recruiting team, monitor and plan for upcoming needs within an assigned territory.
• Assist Human Resources with maintaining credentials of clinical employees.
• Provide exceptional customer service to clients and build partnerships with hundreds of caregivers (PCAs, CNAs, LPNs, RNs).
• Maintain communication with clinical field team within a territory including Regional Directors and Case Managers.
• Generate and distribute reports on a daily, weekly and monthly basis about territory trends, challenges and successes.

Skills

Staffing experience

High-touch customer service

Negotiation

Time management

Attention to detail

Verbal and written communication

Medical terminology knowledge

Education

Bachelor’s degree preferred

Tools

MS Office

Scheduling software

CRM systems

Job description

Put your talents to work at PCM! Whether you work in our Home Care, Clinical Research, Impairments, or Catastrophic Care division, you will support our mission to deliver care and other services that enhance the quality of life of our clients. Be a part of our dynamic client-focused team and make a difference in your career! Performs clerical/scheduling activities that facilitate Agency operations. These activities include developing monthly caregiver schedules, addressing urgent issues with caregiver schedules, managing the “lifecycle” of client status (referrals, opens, recertification’s and discharges), maintaining credentialing of clinical employees, on-call response and regular reporting.

Core work hours are from 8:30 am – 4:30 pm with a weekly rotating schedule of coverage starting at 7:30 am and ending at 5:00 pm. Position will require overtime hours at times due to unforeseen events that happen in the staffing department.

The typical base pay range for this role is USD $49,920 - $68,640 per year. Individual base pay depends on various factors, in addition to primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience, skills and other market-based factors.

Qualifications

• Bachelor’s degree preferred.
• Staffing experience preferred, staffing for a facility, temporary agency or in-home health a plus.
• Candidates with call center experience in a “high-touch” customer service environment is a reasonable alternative.
• Skill in the art of negotiation.
• Remarkable candidates will have the ability to keep an eye on the big picture while also being very strong at handling the smallest of details.
• Knowledge of medical terminology or a general medical background a plus.
• Demonstrates strong verbal, written and interpersonal communication skills.
• Strong computer skills.
• Demonstrates exceptional time management and organizational skills, and ability to function with minimal direction.

Essential Functions/Areas of Accountability

• Build and manage all changes to the monthly caregiver schedules for an assigned territory.
• Address urgent issues with caregiver schedules (backfill call-offs, accommodate client preferences, etc.).
• In conjunction with a hands‑on recruiting team, monitor and plan for upcoming needs within an assigned territory.
• Assist Human Resources with maintaining credentials of clinical employees.
• Provide exceptional customer service to clients as well as build a strong partnership with hundreds of caregivers (PCAs, CNAs, LPNs and RNs).
• Maintain consistent communication with clinical field team within a territory including Regional Directors and Case Managers.
• Generate and distribute prefabricated and ad hoc reports on a daily, weekly and monthly basis about a territory’s trends, challenges and successes.

Available Benefits Include:

• Medical
• Dental
• Vision
• 401(k)
• Company Paid Short Term Disability
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid Time Off
• Voluntary Benefits

Professional Case Management is an Equal Opportunity Employer.

At Professional Case Management (PCM), our mission drives us. We have a growing team of over 4,000 employees who are passionate about delivering care that enhances the quality of life of clients in the most healing of environments – the home. We believe that aligning genuine, caring team members with this purpose is life‑changing for our clients, customers, and teammates alike. And it’s our goal to consistently stretch ourselves – and the organization – to ensure we’re always learning, growing, and elevating our standards of service. In everything we do, we share a strong set of core values: We Work As A Team, We Do The Right Thing, We Figure It Out, We Pursue Growth, and We Take Ownership.

PCM has been an industry leader in delivering specialized in‑home care and other services to clients for over 30 years. Our Home Care division is the nation’s premier Home Healthcare provider to former nuclear weapons and uranium workers, upholding the highest standards of care through accreditation by the Accreditation Commission of Health Care (ACHC).