Staffing Coordinator

Senior Helpers; Maryland; On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Paid training and onboarding

Supportive leadership team

Growth and advancement opportunities

Mission-driven organization

Meaningful daily impact

Job summary

Senior Helpers of Baltimore & Central Maryland is seeking an experienced Home Care Staffing Coordinator to manage caregiver schedules using WellSky Personal Care in a fast-paced, in-office environment. This is not an entry-level role and requires proven scheduling expertise and exceptional service for clients and families.

You’ll collaborate with Recruiting, HR, Client Care, and Operations to ensure timely coverage, maintain accurate records, and continuously improve scheduling efficiency while

Qualifications

• Minimum 2 years of home care agency scheduling experience.
• Hands-on experience using WellSky Personal Care (formerly ClearCare).
• Experience coordinating caregiver schedules in a fast-paced home care environment.
• Excellent customer service and communication skills.
• Strong organizational skills with attention to detail.
• The ability to multitask, prioritize, and make sound decisions under pressure.
• Proficiency with Microsoft Office 365.
• Applicants without previous home care scheduling experience and WellSky Personal Care experience will not be considered.

Responsibilities

• Manage daily caregiver schedules using WellSky Personal Care.
• Fill open shifts quickly while maintaining continuity of care.
• Respond to caregiver call-offs, schedule changes, and urgent staffing needs
• Match caregivers based on client needs, skills, preferences, and geographic location
• Build positive relationships with clients, families, and caregivers through professional communication
• Monitor upcoming schedules and proactively address staffing challenges before they become service issues
• Coordinate closely with Recruiting, HR, Client Care, and Operations to ensure caregivers are ready for scheduling
• Maintain accurate scheduling documentation and records
• Help improve scheduling efficiency, caregiver utilization, and continuity of care
• Support agency growth by delivering exceptional customer service every day.

Skills

Scheduling experience

Customer service

Organizational skills

Attention to detail

Multitasking

Communication skills

Decision making under pressure

Microsoft Office 365

Tools

WellSky Personal Care

Job description

Experienced Home Care Staffing Coordinator

Senior Helpers of Baltimore & Central Maryland

Full-Time | In Office | Monday-Friday

Join Maryland's First & Only CHAP Age-Friendly Care at Home Certified Home Care Agency

At Senior Helpers of Baltimore & Central Maryland, exceptional care begins with exceptional scheduling.

We're seeking an experienced Home Care Staffing Coordinator who understands the fast-paced nature of home care and can confidently manage caregiver schedules using WellSky Personal Care (formerly ClearCare). This is not an entry-level position. We're looking for someone who can contribute immediately by ensuring our clients receive reliable, consistent care while supporting our caregivers and office team.

If you thrive on solving problems, building relationships, and making a meaningful impact every day, we'd love to meet you.

To Be Considered, You Must Have

• At least two (2) years of home care agency scheduling experience
• Hands-on experience using WellSky Personal Care (formerly ClearCare)
• Experience coordinating caregiver schedules in a fast-paced home care environment
• Excellent customer service and communication skills
• Strong organizational skills with exceptional attention to detail
• The ability to multitask, prioritize, and make sound decisions under pressure
• Proficiency with Microsoft Office 365
• Applicants without previous home care agency scheduling experience and WellSky Personal Care experience will not be considered

What You'll Do

As our Experienced Home Care Staffing Coordinator, you'll ensure the right caregiver is with the right client at the right time while delivering an exceptional experience for clients, families, and caregivers.

Your responsibilities include:

• Manage daily caregiver schedules using WellSky Personal Care
• Fill open shifts quickly while maintaining continuity of care
• Respond to caregiver call-offs, schedule changes, and urgent staffing needs
• Match caregivers based on client needs, skills, preferences, and geographic location
• Build positive relationships with clients, families, and caregivers through professional communication
• Monitor upcoming schedules and proactively address staffing challenges before they become service issues
• Coordinate closely with Recruiting, HR, Client Care, and Operations to ensure caregivers are ready for scheduling
• Maintain accurate scheduling documentation and records
• Help improve scheduling efficiency, caregiver utilization, and continuity of care
• Support agency growth by delivering exceptional customer service every day

What Makes You Successful

The ideal candidate is:

• A WellSky expert who can hit the ground running
• Calm under pressure and confident making decisions
• Highly organized, dependable, and detail-oriented
• A proactive problem solver who takes ownership
• An outstanding communicator with excellent customer service skills
• A Collaborative Team Player Who Enjoys Helping Others Succeed
• Passionate about serving older adults and supporting caregivers

Why Join Senior Helpers?

At Senior Helpers, we know great scheduling is one of the most important drivers of exceptional home care. Every schedule you build directly impacts the lives of our clients, the success of our caregivers, and the strength of our organization.

We're proud to be Maryland's first and only CHAP Age-Friendly Care at Home Certified home care agency, setting the standard for compassionate, evidence-based care throughout Central Maryland.

What We Offer

• $24 - $28 per hour, based on experience
• Full-time, Monday-Friday daytime schedule
• Paid training and onboarding
• Supportive leadership team and collaborative office culture
• Opportunities for professional growth and advancement
• A mission-driven organization that values accountability, teamwork, compassion, and continuous improvement
• The opportunity to make a meaningful difference every single day

Ready to Join Our Team?

If you're an experienced home care scheduler who already knows WellSky Personal Care and enjoys solving problems, supporting caregivers, and delivering exceptional customer service, we'd love to meet you.