Home Care Scheduler

Senior Helpers; Maryland; On-site; USD 42,000 - 54,000; Full time

Job summary

Senior Helpers of Baltimore and Central Maryland is seeking an Evening & Weekend Scheduling Coordinator to serve as the primary scheduling resource during evenings and weekends, coordinating staffing with caregiver availability and client needs.

You will use WellSky Personal Care (ClearCare) to manage schedules, respond to caregiver call-offs, and maintain accurate documentation, while delivering compassionate, professional support to clients and caregivers.

Qualifications

• Extensive experience with WellSky Personal Care (ClearCare).
• Scheduling experience in home care or healthcare staffing.
• Strong customer service and communication skills.

Responsibilities

• Serve as the primary scheduling resource during evenings and weekends.
• Respond to caregiver call-offs, schedule changes, and staffing emergencies.
• Fill open shifts quickly while maintaining continuity of care.
• Coordinate staffing to balance client needs and caregiver availability.
• Maintain documentation of scheduling activities and actions.
• Provide after-hours support to caregivers and clients.
• Collaborate with Lead Scheduler and Operations Leadership.

Skills

Scheduling & Staffing Coordination

Customer Service Excellence

Problem Solving

Critical Thinking

Communication

Time Management

Adaptability

Teamwork

Accountability

Sense of Urgency

Attention to Detail

Tools

WellSky Personal Care (ClearCare)

Job description

Evening & Weekend Scheduling Coordinator

Position Summary

At Senior Helpers of Baltimore and Central Maryland, exceptional care depends on exceptional coordination.

Key Responsibilities

Scheduling & Staffing Coordination

• Serve as the primary scheduling resource during evenings and weekends.
• Respond to caregiver call-offs, schedule changes, and staffing emergencies.
• Fill open shifts quickly and effectively while maintaining continuity of care.
• Utilize WellSky Personal Care to manage schedules, caregiver assignments, availability, and client service needs.
• Coordinate staffing solutions that balance client preferences, caregiver availability, and operational requirements.
• Maintain accurate documentation of all scheduling activities and staffing actions.

Client & Caregiver Support

• Serve as an after-hours point of contact for caregivers and clients.
• Provide professional, timely, and compassionate support during urgent situations.
• Communicate schedule changes and staffing updates clearly and effectively.
• Help caregivers navigate scheduling challenges and service-related questions.
• Deliver exceptional customer service with every interaction.

Problem Solving & Decision Making

• Proactively identify and resolve scheduling challenges before they impact service delivery.
• Exercise sound judgment when managing competing priorities and urgent situations.
• Escalate clinical, safety, or operational concerns in accordance with agency protocols.
• Remain calm, professional, and solution-focused during high-pressure situations.
• Collaborate with office leadership when additional support or guidance is needed.

Team Collaboration

• Partner closely with the Lead Scheduler, Client Care Team, and Operations Leadership.
• Ensure smooth communication and handoff of important information to the office team.
• Support a culture of accountability, teamwork, responsiveness, and service excellence.
• Contribute ideas and recommendations that improve scheduling efficiency and caregiver engagement.

Qualifications

Required

• Extensive experience with WellSky Personal Care (ClearCare).
• Previous home care, home health, healthcare staffing, or related scheduling experience.
• Strong understanding of caregiver scheduling, shift coverage, and staffing coordination.
• Exceptional customer service and communication skills.
• Ability to work independently and make sound decisions with limited supervision.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office and business communication platforms.
• Availability to work evenings and weekends.

Preferred

• Experience supporting after-hours operations.
• Experience managing urgent staffing and scheduling situations.
• Knowledge of Maryland home care operations and best practices.

What Success Looks Like

• Maintains strong shift-fill performance during evenings and weekends.
• Responds quickly and effectively to staffing challenges.
• Builds positive relationships with caregivers through responsiveness and support.
• Creates a positive experience for clients and families during critical moments.
• Demonstrates excellent judgment, accountability, and professionalism.
• Consistently finds solutions rather than focusing on obstacles.
• Contributes to a culture of teamwork, reliability, and operational excellence.

Core Competencies

• WellSky Personal Care (ClearCare) Expertise
• Scheduling & Staffing Coordination
• Customer Service Excellence
• Problem Solving
• Critical Thinking
• Communication
• Time Management
• Adaptability
• Teamwork
• Accountability
• Sense of Urgency
• Attention to Detail

Why Join Senior Helpers?

Senior Helpers of Baltimore and Central Maryland is Maryland's first and only CHAP Age-Friendly Care Certified home care agency. We are committed to delivering exceptional care experiences while building a workplace where team members are empowered to grow, contribute, and make a meaningful difference every day.

If you are a skilled scheduler who enjoys solving problems, supporting caregivers, and ensuring clients receive the care they deserve, we'd love to meet you.