Staffing Coord - SRO

BayCare Health System; Clearwater (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

BayCare Health System is seeking a Staffing Resource Office (SRO) Coordinator to ensure safe, efficient patient care through real-time staffing coordination across BayCare facilities in the Tampa Bay area.

Working with nursing leadership, house supervisors, and staffing partners, you will manage schedules, respond to staffing needs, allocate resources, and support informed operational decision-making using staffing dashboards and scheduling systems.

Qualifications

• High School Diploma or GED required.
• Minimum one year clerical or administrative experience required.
• Experience in healthcare, staffing coordination, scheduling, workforce management, or hospital operations preferred.
• Strong organizational and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to multitask and perform effectively in a fast-paced environment.
• Proficiency in Microsoft Office and data entry applications.
• Experience reviewing reports, dashboards, or staffing data preferred.

Responsibilities

• Coordinate real-time staffing and allocation activities in a 24/7 healthcare environment.
• Monitor staffing levels and adjust schedules based on census, acuity, and operational needs.
• Contact available team members to fill open shifts and address unexpected staffing vacancies.
• Receive sick calls, process add-on requests, and manage cancellation workflows.
• Prepare, review, and maintain staffing schedules and staffing variance reports.
• Monitor overtime, incentive utilization, and low census activity to support efficient workforce management.
• Support staffing forecasts, schedule balancing, and float pool utilization.
• Perform data entry and maintain accurate staffing records within electronic staffing systems.
• Collaborate with nursing leadership, house supervisors, and SRO team members to ensure staffing needs are met across facilities and the region.
• Provide support and guidance regarding staffing and scheduling system functionality.

Skills

Organizational skills

Communication skills

Customer service

Multitasking

Microsoft Office

Data entry

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Scheduling systems

Job description

Details

Clinical Administrative Support

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network includes 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers, and thousands of physicians. Supported by more than 30,000 team members, BayCare is built on a foundation of trust, dignity, respect, responsibility, and clinical excellence.

Position Summary

The Staffing Resource Office (SRO) Coordinator plays a vital role in ensuring safe, efficient patient care through real-time staffing coordination across BayCare facilities.

Working closely with nursing leadership, house supervisors, and staffing partners, this position is responsible for managing schedules, responding to staffing needs, and allocating resources to support patient care delivery. The SRO Coordinator utilizes staffing dashboards, reports, and scheduling systems to monitor coverage, identify staffing gaps, and support informed operational decision-making.

Key Responsibilities

• Coordinate real-time staffing and allocation activities in a 24/7 healthcare environment.
• Monitor staffing levels and adjust schedules based on census, acuity, and operational needs.
• Contact available team members to fill open shifts and address unexpected staffing vacancies.
• Receive sick calls, process add-on requests, and manage cancellation workflows.
• Prepare, review, and maintain staffing schedules and staffing variance reports.
• Monitor overtime, incentive utilization, and low census activity to support efficient workforce management.
• Support staffing forecasts, schedule balancing, and float pool utilization.
• Perform data entry and maintain accurate staffing records within electronic staffing systems.
• Collaborate with nursing leadership, house supervisors, and SRO team members to ensure staffing needs are met across facilities and the region.
• Provide support and guidance regarding staffing and scheduling system functionality.

Minimum Qualifications

Education

• High School Diploma or GED required

Experience

• Minimum One (1) Year Clerical or administrative experience required

Preferred Qualifications

• Experience in healthcare, staffing coordination, scheduling, workforce management, or hospital operations
• Strong organizational and problem-solving skills
• Excellent communication and customer service abilities
• Ability to multitask and perform effectively in a fast-paced environment
• Proficiency in Microsoft Office and data entry applications
• Experience reviewing reports, dashboards, or staffing data preferred

Position Details

Facility: BayCare Health System – Staffing Resource Office (SRO)

Location: BayCare System Office West

Status: Full Time

FLSA Status: Non-Exempt

Shift: Days (Shift 1)

Hours: 9:30 AM – 8:00 PM

Weekend Requirement: Every Other Weekend

On-Call: No

Remote Work: Never

Why BayCare?

At BayCare, you'll be part of a collaborative team dedicated to supporting caregivers across the health system and ensuring exceptional patient care. If you thrive in a fast-paced environment, enjoy solving problems, and have a passion for healthcare operations, we'd love to hear from you.

BayCare Health System is an Equal Opportunity Employer. Veterans, individuals with disabilities, and all qualified applicants are encouraged to apply.