Staff UX Researcher: Experience Quality & Benchmarks

Etsy, Inc.; New York (NY); Hybrid; USD 171,000 - 231,000; Full time

Benefits offered by this job

Equity package

Annual bonus

Competitive benefits

Job summary

Etsy, Inc. is looking for a Staff UX Researcher to define and raise the quality of experiences across the Etsy marketplace. You will lead cross-functional research programs, benchmark core buyer and seller flows, and translate findings into actionable recommendations for product roadmaps.

This is a full-time, hybrid role based near the New York City area. You will work with Product, Design, Engineering, Analytics, and Research to establish standards, measure usability and experience quality, and

Qualifications

• 5+ years conducting product research.
• Strong quantitative research expertise with surveys and measurement frameworks.
• Ability to translate complex UX concepts into measurable dimensions.
• Experience developing durable research programs across complex problems.
• Excellent written and verbal communication and influence.

Responsibilities

• Define experience quality and set the research strategy for UX modernization.
• Lead benchmarking program for core buyer and seller flows.
• Measure usability, task completion, efficiency, and customer perception.
• Translate evidence into product priorities and design standards.
• Collaborate across Product, Design, Engineering, Analytics, and Research.

Skills

Quantitative research

Qualitative research

UX benchmarking

Survey design

Statistical methods

Cross-functional collaboration

Strong communication

Tools

Analytics tools

Survey tools

Job description

Etsy, Inc. is looking for a Staff UX Researcher to define and raise the quality of experiences across the Etsy marketplace. You will lead cross-functional research programs, benchmark core buyer and seller flows, and translate findings into actionable recommendations for product roadmaps.

This is a full-time, hybrid role based near the New York City area. You will work with Product, Design, Engineering, Analytics, and Research to establish standards, measure usability and experience quality, and