Staff UX Researcher

Etsy, Inc.; New York (NY); Hybrid; USD 171,000 - 231,000; Full time

Benefits offered by this job

Equity

Annual bonus

Comprehensive benefits

Job summary

Etsy, Inc. is seeking a Staff UX Researcher to drive experience quality across the marketplace. You will define metrics, build a repeatable benchmarking program, and work with Product, Design, Engineering, Analytics, and Research to raise standards and shape the customer experience.

You will build cross-functional research programs, translate evidence into priorities, and mentor researchers while partnering with teams to ensure measurable impact on usability and satisfaction.

Qualifications

• 5+ years conducting product research.
• Strong quantitative research expertise, including surveys and measurement frameworks.
• Ability to select appropriate qualitative and quantitative approaches.
• Deep knowledge of usability research and measuring experience quality.
• Track record building durable research programs across complex spaces.

Responsibilities

• Define strategy for UX modernization and research
• Lead benchmarking for core buyer/seller flows
• Establish baselines and success metrics for usability
• Lead mixed-methods research to identify gaps
• Integrate research with behavioral data and analytics
• Translate evidence into recommendations that influence roadmaps
• Create scalable methods, tools, and reporting practices
• Mentor researchers and elevate usability measurement across Etsy

Skills

Quantitative research

Qualitative research

Survey design

Data analysis

Communication

Job description

Company Description

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy employee, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

We believe exceptional companies are built by exceptional teams, and we're intentional about it. That means hiring great people, setting them up for success from day one, and giving them real reasons to grow their careers here. We invest in development that goes beyond promotions, and we foster the trust and relationships that help people do their best work together.

What’s the role?

We’re looking for a Staff UX Researcher to help define and raise the quality of experiences across Etsy. You will lead research and measurement passionate about Etsy UX quality, helping build buyer and seller experiences that are usable, distinctive, and polished.

You will establish a shared definition of experience quality and build the research systems needed to assess it consistently. You’ll benchmark core Etsy buyer and seller flows, identify the most consequential usability gaps, and help teams understand whether modernization efforts are significantly improving the customer experience.

This is a highly collaborative and influential individual contributor role. You will work across Etsy with Product, Design, Engineering, Analytics, and Research, translating evidence into clear priorities, standards, and recommendations. You will own a cross-functional research program, not simply a series of individual studies.

This is a full-time position reporting to a Director of Research.

What’s this team like at Etsy?

The UX Foundations team helps Etsy build usable, distinctive, and polished experiences across our marketplace. The team develops the systems, patterns, guidance, and shared standards that enable product teams to deliver high-quality experiences at scale.

This role will work across Buyer and Seller experiences rather than supporting a single product area. We are focused on questions such as:

• What defines a high-quality Etsy experience across different customer journeys?
• Where are the most consequential usability and consistency gaps across Etsy?
• How do Etsy’s core buyer and seller flows compare with ecommerce experience standards?
• How can we measure whether modernization makes experiences more usable, distinctive, and polished?
• What repeatable benchmarks and guidance will help teams make better product decisions?

What does the day-to-day look like?

• Define experience quality and set the research and measurement strategy for UX modernization across Etsy.
• Build and lead a repeatable benchmarking program for core Etsy buyer and seller flows, measuring experiences over time and against ecommerce experience standards.
• Establish important baselines and success measures spanning usability, task completion, efficiency, customer perception, and other relevant experience-quality signals.
• Lead mixed-methods research that identifies and prioritizes experience gaps and evaluates modernized product experiences.
• Integrate quantitative and qualitative research with behavioral data, customer-experience tracking, competitive intelligence, and existing Etsy research.
• Translate complex evidence into clear recommendations that influence product roadmaps, design standards, and investment decisions across teams.
• Create scalable methods, tools, reporting practices, and guidance that enable teams to assess experience quality consistently.
• Partner with and mentor researchers across Etsy, strengthening mixed-methods practice and elevating the organization’s approach to usability measurement.
• Of course, this is just a sample of the kinds of work this role will require. You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy’s discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• 5+ years conducting product research.
• Strong quantitative research expertise, including crafting detailed surveys and measurement frameworks, applying appropriate statistical methods, and interpreting comparative or longitudinal data.
• Expertise and judgment to select the right qualitative and quantitative approaches to sophisticated questions.
• Deep knowledge of usability research and the ability to translate an abstract concept like experience quality into clear, measurable dimensions.
• A track record of developing durable research programs, not just individual study plans, across complex and ambiguous problem spaces.
• Connect customer evidence, product data, and external signals into a clear point of view and actionable recommendations.
• Strong communication and influence skills, including aligning senior partners and communicate research in terms of decisions, priorities, and tradeoffs.
• Experience with design systems, usability measurement, benchmarking, and large-scale UX transformation is helpful.

Compensation & Benefits

In addition to salary, you'll be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family. Base salary is determined by your location, skills, and experience.

Etsy uses two geographic pay zones to reflect the labor markets where we compete for talent: one called Geo-1, covering the New York City metropolitan area, San Francisco Bay Area, and Seattle metropolitan area, and one called Geo-2, covering all other U.S. locations. Salary ranges for this role vary by zone and are listed below.

Location

We prioritize candidates based within commutable distance of Etsy’s Brooklyn Office. Depending on proximity, we ask team members to come in once or twice per week. Remote candidates outside commutable distance may be considered on a case-by-case basis, with the expectation of occasional travel to the office. Learn more details about our work modes and workplace safety policies here.

Salary Range:

• Geo-1: 171,000.00 - 231,000.00 USD Annual
• Geo-2: 154,000.00 - 208,000.00 USD Annual

Our Promise

At Etsy, we believe that a diverse, equitable, and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, national origin, religion or creed, sex, pregnancy (including childbirth and related medical conditions), gender, gender identity or expression, sexual orientation, age, citizenship or immigration status, marital or familial status, physical or mental disability, medical condition, genetic information, military or veteran status**, or any other characteristic protected by applicable federal, state, or local law**. If, due to a disability, you need an accommodation during any part of the interview or hiring process, please let your recruiter know and we will work with you to meet your needs. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.