Staff UX Researcher — Experience Quality & Benchmarking

Etsy, Inc.; New York (NY); Hybrid; USD 171,000 - 231,000; Full time

Benefits offered by this job

Equity

Annual bonus

Comprehensive benefits

Job summary

Etsy, Inc. is seeking a Staff UX Researcher to drive experience quality across the marketplace. You will define metrics, build a repeatable benchmarking program, and work with Product, Design, Engineering, Analytics, and Research to raise standards and shape the customer experience.

You will build cross-functional research programs, translate evidence into priorities, and mentor researchers while partnering with teams to ensure measurable impact on usability and satisfaction.

Qualifications

• 5+ years conducting product research.
• Strong quantitative research expertise, including surveys and measurement frameworks.
• Ability to select appropriate qualitative and quantitative approaches.
• Deep knowledge of usability research and measuring experience quality.
• Track record building durable research programs across complex spaces.

Responsibilities

• Define strategy for UX modernization and research
• Lead benchmarking for core buyer/seller flows
• Establish baselines and success metrics for usability
• Lead mixed-methods research to identify gaps
• Integrate research with behavioral data and analytics
• Translate evidence into recommendations that influence roadmaps
• Create scalable methods, tools, and reporting practices
• Mentor researchers and elevate usability measurement across Etsy

Skills

Quantitative research

Qualitative research

Survey design

Data analysis

Communication

Job description

Etsy, Inc. is seeking a Staff UX Researcher to drive experience quality across the marketplace. You will define metrics, build a repeatable benchmarking program, and work with Product, Design, Engineering, Analytics, and Research to raise standards and shape the customer experience.

You will build cross-functional research programs, translate evidence into priorities, and mentor researchers while partnering with teams to ensure measurable impact on usability and satisfaction.