Staff UX Program Manager, Knowledge and Information

Google; United States; On-site; USD 188,000 - 274,000; Full time

Job summary

Google is seeking a Staff UX Program Manager for Knowledge and Information to lead cross-functional UX programs across design, engineering, product management, and strategy. This role focuses on planning, risk assessment, delivering actionable insights, and ensuring milestones and deadlines are met to create industry-leading experiences used by billions.

You will harmonize work across UX designers, researchers, and engineers, partnering with marketing and product teams to drive strategic

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 8 years of experience managing and scaling UX related programs.
• 8 years of experience driving operational efforts across organizations.
• Experience with UX disciplines and user-centered development tools and methodologies.
• Experience analyzing data and leveraging insights to develop solutions.
• Experience with the velocity/productivity of teams, products, and systems, and integrating generative AI tools or LLM interfaces into workflows.

Responsibilities

• Drive the vision for operational excellence across UX teams to deliver the highest level of trust-building and strategic counsel across large-scale, high impact projects, while driving strong collaborative relationships with appropriate stakeholders across program work.
• Develop program roadmaps and establish user-centered project goals in line with long-term objectives.
• Oversee critical efforts for broader or cross-functional projects, programs, and strategies.
• Advocate for the establishment of key UX metrics that drive a culture of user-centered development across a wide range of program work.
• Manage large, complex programs while turning chaos into an efficient organization.

Skills

UX program management

Stakeholder influence

Data-driven insights

AI/LLM workflow integration

UX discipline knowledge

Problem solving in ambiguity

Education

Bachelor’s degree or equivalent practical experience

Tools

UX tools suite

Job description

Staff UX Program Manager, Knowledge and Information

Google

San Francisco, CA, USA; Mountain View, CA, USA

Advanced

Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 8 years of experience managing and scaling UX related programs.
• 8 years of experience driving operational efforts across organizations.
• Experience with UX disciplines and user-centered development tools and methodologies.
• Experience analyzing data and leveraging insights to develop solutions.
• Experience with the velocity/productivity of teams, products, and systems, and integrating generative AI tools or LLM interfaces into workflows.

Preferred qualifications:

• Experience with the product development lifecycle.
• Knowledge of industry wide technology trends and issues.
• Ability to communicate complex concepts clearly across different audiences and varying levels of the organization.

About the job

At Google, we "Focus on the user and all else will follow." UX Programs & Operations drives projects by increasing communication, streamlining the UX design process, and fostering a culture of user-centered development. You will join our multi-disciplinary UX team, collaborating with Engineering and Product Management, to create industry-leading products based on user insights.

As a UX Program Manager, you will combine expert project management with a passion for user experience to improve the design of products used by billions. Your role is to plan projects, define milestones, assess risks, create actionable insights, and ensure deadlines are met. You will harmonize the work of various UX disciplines and cross-functional partners to drive team objectives and create innovative experiences.

As a UX Program Manager (UX Programs & Operations) in HUE Futures, you will combine strategic thinking, exceptional portfolio management skills, a passion for user experience, and impeccable collaboration practices to guide teams toward deeper understanding of—and purposeful action related to— the next generation of users and technology.

You’ll harmonize the work of UX Designers, Researchers, UX Engineers, while working closely with cross-functional Marketing, Engineering, Product Management, Strategy partners (and more), to drive the organization’s highest priority objectives and create innovative experiences for our business, products, and users.

You’ll set the stage and a highly collaborative tone for key programs and initiatives: steering strategies, developing detailed project plans, defining milestones, assessing risks, creating actionability, with a keen eye toward manifesting tangible impacts, all while maintaining an exceptional quality bar and creating visibility & understanding across core working teammates and cross-organization stakeholders.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act. Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Francisco, CA, USA; Mountain View, CA, USA.

US: $188000 - $274000 (USD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Drive the vision for operational excellence across UX teams to deliver the highest level of trust-building and strategic counsel across large-scale, high impact projects, while driving strong collaborative relationships with appropriate stakeholders across program work.
• Develop program roadmaps and establish user-centered project goals in line with long-term objectives.
• Oversee critical efforts for broader or cross-functional projects, programs, and strategies.
• Advocate for the establishment of key UX metrics that drive a culture of user-centered development across a wide range of program work.
• Manage large, complex programs while turning chaos into an efficient organization.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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