Staff UX Program Manager, Knowledge and Information

Google; Mountain View (CA); On-site; USD 188,000 - 274,000; Full time

Job summary

Google is seeking a UX Program Manager in Mountain View to lead UX Programs & Operations and guide teams across Engineering, Product Management, and Strategy to deliver industry-leading experiences based on user insights.

In this role, you will plan projects, define milestones, assess risks, and create actionable insights while maintaining a high quality bar and strong cross-functional collaboration across stakeholders.

Qualifications

• Bachelor's degree or equivalent practical experience is required.
• Extensive experience (8+ years) managing and scaling UX programs.
• Strong ability to drive operational efforts across organizations.
• Familiarity with UX disciplines, user-centered development, and data-driven decision making.
• Experience leveraging AI tools or LLM interfaces in workflows.

Responsibilities

• Drive the vision for operational excellence across UX teams and stakeholders.
• Develop program roadmaps and establish user-centered goals aligned with objectives.
• Oversee cross-functional projects, programs, and strategies.
• Advocate for UX metrics that promote user-centered development.
• Manage large, complex programs and organize chaos into efficient processes.

Skills

Bachelor's degree

8 years UX programs

8 years operations

UX disciplines & methods

Data analysis & insights

AI tools integration

Education

Bachelor's degree or equivalent practical experience

Job description

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act. Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Francisco, CA, USA; Mountain View, CA, USA.

Minimum qualifications

• Bachelor’s degree or equivalent practical experience.
• 8 years of experience managing and scaling UX related programs.
• 8 years of experience driving operational efforts across organizations.
• Experience with UX disciplines and user-centered development tools and methodologies.
• Experience analyzing data and leveraging insights to develop solutions.
• Experience with the velocity/productivity of teams, products, and systems, and integrating generative AI tools or LLM interfaces into workflows.

Preferred qualifications

• Experience with the product development lifecycle.
• Knowledge of industry wide technology trends and issues.
• Ability to communicate complex concepts clearly across different audiences and varying levels of the organization.

About The Job

At Google, we "Focus on the user and all else will follow." UX Programs & Operations drives projects by increasing communication, streamlining the UX design process, and fostering a culture of user-centered development. You will join our multi-disciplinary UX team, collaborating with Engineering and Product Management, to create industry-leading products based on user insights.

As a UX Program Manager, you will combine expert project management with a passion for user experience to improve the design of products used by billions. Your role is to plan projects, define milestones, assess risks, create actionable insights, and ensure deadlines are met. You will harmonize the work of various UX disciplines and cross-functional partners to drive team objectives and create innovative experiences.

As a UX Program Manager (UX Programs & Operations) in HUE Futures, you will combine strategic thinking, exceptional portfolio management skills, a passion for user experience, and impeccable collaboration practices to guide teams toward deeper understanding of—and purposeful action related to— the next generation of users and technology.

You’ll harmonize the work of UX Designers, Researchers, UX Engineers, while working closely with cross-functional Marketing, Engineering, Product Management, Strategy partners (and more), to drive the organization’s highest priority objectives and create innovative experiences for our business, products, and users.

You’ll set the stage and a highly collaborative tone for key programs and initiatives: steering strategies, developing detailed project plans, defining milestones, assessing risks, creating actionability, with a keen eye toward manifesting tangible impacts, all while maintaining an exceptional quality bar and creating visibility & understanding across core working teammates and cross-organization stakeholders.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $188000 - $274000 (USD) + 20% bonus target + equity + benefits

Responsibilities

• Drive the vision for operational excellence across UX teams to deliver the highest level of trust-building and strategic counsel across large-scale, high impact projects, while driving strong collaborative relationships with appropriate stakeholders across program work.
• Develop program roadmaps and establish user-centered project goals in line with long-term objectives.
• Oversee critical efforts for broader or cross-functional projects, programs, and strategies.
• Advocate for the establishment of key UX metrics that drive a culture of user-centered development across a wide range of program work.
• Manage large, complex programs while turning chaos into an efficient organization.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.