Staff Technical Program Manager - Customer-First Delivery

Gofractional; Mountain View (CA); On-site; USD 140,000 - 180,000; Full time

Job summary

Gofractional seeks a Staff Technical Program Manager to own end-to-end programs using Jira, ensure backlog hygiene, and drive cross-functional execution across Engineering, Product, GTM, and Support in the San Francisco Bay Area.

The role emphasizes operational excellence and a customer-first approach, with a contract-to-hire path and an opportunity to chart best practices and scale the organization.

Qualifications

• Bachelor's or Master's degree in a relevant field.
• Proven experience in technical program management in fast-paced, cloud or analytics-focused environments.
• Minimum of 5 years of relevant experience in a product-led startup environment.
• Strong knowledge of Jira and Confluence.
• Demonstrated success leading cross-functional programs from planning through execution.
• Excellent written and verbal communication skills.
• Customer-first mindset and operational orientation.

Responsibilities

• Own end-to-end program execution using Jira; ensure backlog hygiene, sprint planning, and delivery tracking across teams.
• Lead operational reviews and reporting to track progress, surface risks, and drive improvements.
• Coordinate cross-functional release planning and execution for timely, high-quality product delivery.
• Prioritize initiatives based on customer impact and align with field teams on customer needs.
• Drive alignment and communication across Engineering, Product, GTM, and Support to ensure smooth program execution.
• Drive innovation and build partnerships to deliver data-powered solutions.

Skills

Technical program management

Cross-functional collaboration

Communication

Customer focus

Operational excellence

Education

Bachelor's or Master's degree in a relevant field

Tools

Jira

Confluence

Job description

Gofractional seeks a Staff Technical Program Manager to own end-to-end programs using Jira, ensure backlog hygiene, and drive cross-functional execution across Engineering, Product, GTM, and Support in the San Francisco Bay Area.

The role emphasizes operational excellence and a customer-first approach, with a contract-to-hire path and an opportunity to chart best practices and scale the organization.