Staff Support Associate II/UKHC

University of Kentucky; Lexington, Northern (KY, KY); Hybrid; USD 22,000 - 34,000; Full time

Job summary

University of Kentucky is seeking staff to support patient care by processing physician orders, maintaining patient records, and managing patient information with a focus on confidential handling of PHI.

The role requires a HS diploma or GED and offers standard full-time, day-shift hours in Lexington, KY with a focus on accurate data entry and excellent customer service.

Qualifications

• Must have HIPAA awareness and protect PHI and sensitive information.
• Strong customer service skills and data handling ability.
• Computer proficiency in approved systems.

Responsibilities

• Process physician orders to support patient care delivery.
• Maintain patient records and manage patient information.
• Provide customer care and information to patients and staff.

Skills

Customer service

HIPAA compliance

Computer skills

Education

High School/GED

Job description

Department Name H1160:ESH Administrative and Business Services

Work Location

Lexington, KY

Grade Level

06

Salary Range

$16.20-24.82/hour

Type of Position

Staff

Position Time Status

Full-Time

Required Education

HS

Required License/Registration/Certification

None

Physical Requirements

Requires handling of average-weight objects up to 50 pounds, or standing/walking for long periods of time.

Shift

Monday – Friday 8am-4:30pm, other days/times as required by department.

Job Summary

To support patient care delivery by processing physician’s order, maintaining patient records, managing patient information and providing customer care.

Skills / Knowledge / Abilities

The employee shall become familiar with HIPAA regulations and do their utmost to protect all protected health information ( PHI ) and other personal or sensitive information within their trust in the course of state business by applying appropriate safeguards and sharing only the information required to deliver agency services. Any personal or sensitive information overheard or seen by the employee will be kept confidential by not sharing it with others, on or off the work-site grounds. Fully participate in all activities regarding the elimination of the use of seclusion and restraints in patient care including educational requirements, competency development Page 6 of 8 activities, and meeting established performance goals and measures. Must have computer competency in approved systems. Must have excellent customer service skills.

Does this position have supervisory responsibilities?

No

Preferred Education/Experience

High School/ GED

Deadline to Apply

Deadline to Apply 10/12/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.