Staff Support Associate II/UKHC

U K Healthcare Ltd; Lexington (VA); On-site; USD 22,000 - 34,000; Full time

Job summary

University of Kentucky Healthcare seeks a Staff Support Associate II to support patient care by processing physician orders, maintaining patient records, and handling patient information with confidentiality.

The role requires HS, 3+ years related experience, and a Monday–Friday schedule in Lexington, KY, with 8:00 am–4:30 pm shifts and some department variability. The job emphasizes PHI protection and high-quality customer service.

Qualifications

• Must be familiar with HIPAA regulations and protect PHI and sensitive information.
• Strong customer service skills and ability to handle patient information securely.
• Computer competency in approved systems and good overall office technology skills.

Responsibilities

• Process physician orders and maintain patient records accurately.
• Manage patient information and assist with patient care support tasks.
• Provide courteous, confidential service to patients and staff.

Skills

HIPAA compliance

Customer service

Computer literacy

Attention to detail

Education

High School

Job description

Job Title

Staff Support Associate II/UKHC

Requisition Number

RE55172

Working Title

Staff Support Associate II/UKHC

Department Name

H1160:ESH Administrative and Business Services

Work Location

Lexington, KY

Grade Level

06

Salary Range

$16.20-24.82/hour

Type of Position

Staff

Position Time Status

Full-Time

Required Education

HS

Click here for more information about equivalencies

https://hr.uky.edu/employment/working-uk/equivalencies

Required Related Experience

3 yrs

Required License/Registration/Certification

None

Physical Requirements

Requires handling of average-weight objects up to 50 pounds, or standing/walking for long periods of time.

Shift

Monday – Friday 8am-4:30pm, other days/times as required by department.

Job Summary

To support patient care delivery by processing physician’s order, maintaining patient records, managing patient information and providing customer care.

Skills / Knowledge / Abilities

The employee shall become familiar with HIPAA regulations and do their utmost to protect all protected health information ( PHI ) and other personal or sensitive information within their trust in the course of state business by applying appropriate safeguards and sharing only the information required to deliver agency services. Any personal or sensitive information overheard or seen by the employee will be kept confidential by not sharing it with others, on or off the work-site grounds. Fully participate in all activities regarding the elimination of the use of seclusion and restraints in patient care including educational requirements, competency development Page 6 of 8 activities, and meeting established performance goals and measures. Must have computer competency in approved systems. Must have excellent customer service skills.

Does this position have supervisory responsibilities?

No

Preferred Education/Experience

High School/ GED

Deadline to Apply

10/12/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.