Staff, Strategic Programs and Customer Success

present of AI; New York (NY); Vor Ort; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

PermitFlow is seeking a Staff, Strategic Programs and Customer Success to help the post-sales team scale through programs led in collaboration with the head of customer success. The role emphasizes cross-functional program ownership, forecasting, and data-driven brief writing to shape trusted AI-enabled processes.

The candidate should bring years of B2B software customer success or operations experience, with a track record of managing programs end-to-end and deploying capacity models in a

Qualifikationen

• Senior individual contributor with B2B software CS or operations experience.
• Led cross-functional programs from start to finish.
• Owned forecasting or capacity models and data analysis.

Aufgaben

• Build and run programs that help the post-sales team scale.
• Support the head of customer success with strategic initiatives.
• Coordinate cross-functional programs from initiation to completion.

Kenntnisse

Cross-functional leadership

Forecasting

Capacity planning

Data analysis

Brief writing

Spreadsheets

Tools

BI software

Jobbeschreibung

Staff, Strategic Programs and Customer Success

This is a senior individual contributor role supporting the head of customer success, focused on building and running programs that help the post sales team scale. A strong candidate brings years of B2B software customer success or operations experience, has led cross functional programs from start to finish, and has owned forecasting or capacity models. Comfort with pulling data, building spreadsheets, and writing clear briefs matters more than managing people, since the role has no direct reports.

How it fits the AI era

The company sells AI agents that handle permitting work, so the customer success team must help builders adopt automation and trust its output. Much of the program work, like health scoring, forecasting, and reporting, can be sped up with AI tools, but judgment about risk, change management, and relationships with customers stays human. The role sits where new AI driven processes meet real teams that need to adopt them.

How it builds AI experience

Working here builds hands on familiarity with AI agents applied to a regulated, document heavy industry, and with using AI to sharpen analysis and communication. A candidate can prepare by getting practical with AI tools for data work and writing, and by learning how automation changes customer onboarding and support. Understanding how AI output gets checked and adopted by skeptical users would be directly useful.

Worth showing

• Cross functional program leadership
• Change management rollout
• BI and spreadsheet analysis

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About PermitFlow

AI agents that handle construction permitting end to end for builders, from pulling project data to filing forms with local authorities and tracking approvals.