Senior IC: AI-Driven Strategic Programs for Customer Success

present of AI; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

PermitFlow is seeking a Staff, Strategic Programs and Customer Success to help the post-sales team scale through programs led in collaboration with the head of customer success. The role emphasizes cross-functional program ownership, forecasting, and data-driven brief writing to shape trusted AI-enabled processes.

The candidate should bring years of B2B software customer success or operations experience, with a track record of managing programs end-to-end and deploying capacity models in a

Qualifications

• Senior individual contributor with B2B software CS or operations experience.
• Led cross-functional programs from start to finish.
• Owned forecasting or capacity models and data analysis.

Responsibilities

• Build and run programs that help the post-sales team scale.
• Support the head of customer success with strategic initiatives.
• Coordinate cross-functional programs from initiation to completion.

Skills

Cross-functional leadership

Forecasting

Capacity planning

Data analysis

Brief writing

Spreadsheets

Tools

BI software

Job description

PermitFlow is seeking a Staff, Strategic Programs and Customer Success to help the post-sales team scale through programs led in collaboration with the head of customer success. The role emphasizes cross-functional program ownership, forecasting, and data-driven brief writing to shape trusted AI-enabled processes.

The candidate should bring years of B2B software customer success or operations experience, with a track record of managing programs end-to-end and deploying capacity models in a