Staff Routing Systems Analyst - AI-Driven, Cross-Functional

Intuit Inc.; San Diego (CA); On-site; USD 156,500 - 212,000; Full time

Job summary

Intuit Inc. is seeking a Staff Business Systems Analyst to take ownership of complex routing problems and lead cross-functional initiatives. This role requires expertise in Amazon Connect and strong analytical skills to optimize routing performance.

The candidate will manage multi-region environments, contribute to routing strategy, and apply generative AI tools for improved decision-making. A Bachelor's degree in a relevant field is essential, with 5–8+ years of experience preferred.

Qualifications

• 5–8+ years in business systems analysis or related field with progression.
• Experience with Amazon Connect contact center routing platforms.
• Track record of leading ambiguous initiatives from discovery to delivery.

Responsibilities

• Lead cross-functional routing initiatives from discovery to delivery.
• Drive routing design decisions with clarity and risk awareness.
• Analyze routing performance and recommend actionable strategies.

Skills

Business systems analysis

Technical operations

Contact center routing platforms

QlikSense

Analytical skills

Agile/Scrum

Education

Bachelor's degree in Information Technology, Business, Computer Science or equivalent

Tools

Amazon Connect

Splunk

Databricks

Job description

Intuit Inc. is seeking a Staff Business Systems Analyst to take ownership of complex routing problems and lead cross-functional initiatives. This role requires expertise in Amazon Connect and strong analytical skills to optimize routing performance.

The candidate will manage multi-region environments, contribute to routing strategy, and apply generative AI tools for improved decision-making. A Bachelor's degree in a relevant field is essential, with 5–8+ years of experience preferred.