Staff Routing Systems Analyst - AI-Driven, Global Regions

Intuit; Mountain View (CA); On-site; USD 156,500 - 229,000; Full time

Job summary

Intuit is seeking a Staff Business Systems Analyst in Mountain View, California, to lead complex routing initiatives across its contact channel landscape. This role involves working with Amazon Connect and applying generative AI tools to enhance efficiency.

The ideal candidate will have 5-8 years of relevant experience and a Bachelor's degree in a related field. The compensation package includes a competitive salary and potential bonuses, with a pay range from $156,500 to $229,000 depending on the location.

Qualifications

• 5–8+ years of experience in business systems analysis, technical operations, or a related discipline.
• Deep hands-on experience with contact center routing platforms, preferably Amazon Connect.
• Strong analytical skills and experience with operational data platforms.

Responsibilities

• Lead complex, cross-functional routing initiatives end-to-end.
• Drive routing design decisions across ambiguous problem spaces.
• Analyze routing performance using QlikSense, Splunk, and Databricks.

Skills

Business systems analysis

Amazon Connect

QlikSense

Splunk

Databricks

Generative AI tools

Agile/Scrum

Clear communication

Education

Bachelor's degree in Information Technology, Business, Computer Science, or a related field

Tools

SalesForce

Postman

Jenkins

GitHub

Job description

Intuit is seeking a Staff Business Systems Analyst in Mountain View, California, to lead complex routing initiatives across its contact channel landscape. This role involves working with Amazon Connect and applying generative AI tools to enhance efficiency.

The ideal candidate will have 5-8 years of relevant experience and a Bachelor's degree in a related field. The compensation package includes a competitive salary and potential bonuses, with a pay range from $156,500 to $229,000 depending on the location.