Staff Routing Systems Analyst - AI-Driven, Global Regions

Intuit; San Diego (CA); On-site; USD 156,500 - 212,000; Full time

Job summary

Intuit's Workforce Management organization is hiring a Staff Business Systems Analyst in San Diego, California. This role involves managing complex routing initiatives from discovery to delivery across GBSG's contact channels.

The ideal candidate will have 5–8 years of experience in business systems analysis, particularly with Amazon Connect. Candidates are expected to apply generative AI tools to optimize their work processes. Compensation ranges from $156,500 to $212,000 based on various factors.

Qualifications

• 5–8+ years of experience in a relevant field.
• Hands-on experience with contact center routing platforms.
• Strong analytical and communication skills.

Responsibilities

• Lead cross-functional routing initiatives end-to-end.
• Configure and maintain Amazon Connect environments.
• Analyze routing performance and translate findings into strategies.

Skills

Business systems analysis

Contact center routing

Analytical skills

Agile/Scrum

Proactive AI use

Education

Bachelor's degree in Information Technology, Business, Computer Science, or related field

Tools

QlikSense

Splunk

Databricks

Amazon Connect

Job description

Intuit's Workforce Management organization is hiring a Staff Business Systems Analyst in San Diego, California. This role involves managing complex routing initiatives from discovery to delivery across GBSG's contact channels.

The ideal candidate will have 5–8 years of experience in business systems analysis, particularly with Amazon Connect. Candidates are expected to apply generative AI tools to optimize their work processes. Compensation ranges from $156,500 to $212,000 based on various factors.