Staff Researcher, Payment Experiences & Pricing

Ladders; United States; Remote; USD 154,000 - 231,000; Full time

Benefits offered by this job

Equity package

Annual bonus

Comprehensive benefits

Flexible work arrangements

Inclusive team culture

Job summary

Ladders is seeking a Staff Researcher focused on Payment Experiences & Pricing to shape research strategy across qualitative and quantitative methods. You will lead complex studies, translate insights into strategic actions, and mentor peers to raise research standards and impact.

This remote, US-based role emphasizes collaboration with cross-functional teams to improve customer experiences and business decisions through rigorous, actionable research.

Qualifications

• 5–7 years of experience in product research or related field.
• Expertise in qualitative and quantitative research methods.
• Proven ability to lead complex research projects.
• Strong communication skills for influencing stakeholders.
• Experience translating insights into actionable recommendations.
• Ability to mentor and elevate research practices within a team.

Responsibilities

• Define and lead a comprehensive research agenda.
• Translate research insights into strategic recommendations.
• Design and execute a range of research methodologies.
• Integrate diverse data sources for a holistic understanding of customers.
• Collaborate with cross-functional teams to prioritize customer insights.
• Synthesize findings across research efforts to improve the customer experience.
• Mentor junior researchers and promote high-quality research standards.

Skills

Qualitative research

Quantitative research

Leadership

Communication

Mentoring

Stakeholder influence

Job description

For our client, we are seeking a Staff Researcher, Payment Experiences & Pricing to join the team of a leader in the Consumer Technology space.

This role will shape the research strategy for pricing and payment experiences, helping the organization better understand customer behavior and translate those insights into product and business decisions. You will lead complex research efforts across qualitative and quantitative methods, partnering closely with cross-functional teams to prioritize opportunities and improve the customer experience. The role also has a strong mentoring component, with an emphasis on elevating research standards and strengthening the impact of the broader team.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $154,000 – $231,000 annually

Responsibilities

• Define and lead a comprehensive research agenda
• Translate research insights into strategic recommendations
• Design and execute a range of research methodologies
• Integrate diverse data sources for a holistic understanding of customers
• Collaborate with cross-functional teams to prioritize customer insights
• Synthesize findings across research efforts to improve the customer experience
• Mentor junior researchers and promote high-quality research standards

Qualifications

• 5–7 years of experience in product research or a related field
• Expertise in both qualitative and quantitative research methods
• Proven ability to lead complex research projects
• Strong communication skills for influencing stakeholders
• Experience synthesizing insights into actionable recommendations
• Ability to mentor and elevate research practices within a team

Benefits

• Equity package and annual performance bonus
• Comprehensive benefits supporting employee and family needs
• Flexible work arrangements with a focus on team collaboration
• Inclusive team culture promoting diversity and professional development

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.