Staff Program Manager

Intuit Inc.; United States; On-site; USD 150,000 - 214,000; Full time

Job summary

Intuit Inc. is seeking a Staff Program Manager to drive readiness for changes impacting our customer success expert ecosystem. You will lead cross-functional teams to enable excellent experiences and operational efficiency across a global network of experts.

The role requires 3-5 years in change management and 7+ years in program management, with proficiency in Google Suite and strong communication, organization, and stakeholder management skills.

Qualifications

• 3-5 years of proven performance in change management.
• 7+ years of program or project management experience.
• Proficient with Google Suite (docs, sheets, slides).
• Excellent written and verbal communication skills.
• Strong organizational skills and multi-project delivery.
• Strategic partner able to influence broadly.
• Experience using AI to streamline tasks.

Responsibilities

• Manage a portfolio of initiatives and readiness workstreams to a Definition of Done standard.
• Assess risk across workstreams and drive mitigation, prioritization, and tradeoffs for on-time releases with high adoption.
• Partner with product and communications teams to understand roadmaps and communicate changes.
• Validate readiness, oversee release, and evaluate performance for improvement opportunities.
• Drive continual optimization of change delivery, planning and practices for scalability.
• Mentor others on change management best practices and act as a change advocate.

Skills

Change management

Program management

Communication

Cross-functional teamwork

AI for business

Lean Six Sigma

Google Suite

Education

Bachelor's degree

MBA

Tools

Google Suite

Job description

Come join the Intuit Expert Network Team as a Staff Program Manager drivingreadiness for changes impacting our customer success expert ecosystem. Our AI-driven platform and network of Intuit experts includes thousands of diverse and talented experts around the world who are skilled at using our products and in their professional disciplines as tax attorneys, credentialed tax/accountingexperts, and bookkeepers. In this exciting role, you will collaborate acrossmultiple teams to enable awesome experiences and operational efficiencies.

As a Staff Program Manager, you will lead the work to ensure our experts areprepared and changes are implemented with excellence so that our teams can delight our customers. Successful candidates will have prior change managementexperience and are highly passionate about improving processes andcollaborating across teams to drive change at scale, with high velocity andadoption.

Responsibilities

• Manage a portfolio of initiatives and ensure appropriate readiness workstreams are identified, plans are developed and seamlessly executed to our “Definition of Done” standard to create an excellent experience for experts amidst change
• Assess risk across workstreams and drive appropriate mitigation efforts, prioritization, and tradeoffs, resulting in on-time releases with high adoption and no/minimal defects
• Partner with product and communication teams to understand roadmaps and proactively communicate changes
• Validate readiness, oversee release and evaluate how a change is performing, where there may be opportunities for improvement
• Seek opportunities to continually optimize, including improving speed and clarity of how we deliver change and ensure planning and change practices are enduring and scalable.
• Partner, educate, roadshow and mentor others on change management best practices
• Role model expert advocacy translate expert insights (quantitative and qualitative) into action for support readiness work from inception through post implementation

Qualifications

• Bachelor’s degree or equivalent; MBA a plus or equivalent experience
• 3-5 years of proven performance in change management
• 7+ years of program or project management experience
• Proficient with Google Suite (documents, spreadsheets, presentations)
• Excellent written and verbal and communication skills
• Superb organizational skills and can demonstrate successful management of multiple projects at a time, delivering quality outcomes tied to business outcomes
• Sought after strategic partner, able to build and nurture strong relations and influence broadly
• Experienced in using AI for streamlining business tasks
• Lean, Six Sigma experience a plus

Compensation and Benefits

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

San Diego $150,000 - $203,000

Mountain View, CA $158,000- $214,000